Cemetery Admin Specialist

National Cemetery Administration•Houston, TX

9d•Onsite

About The Position

This position is located at Houston National Cemetery in Houston, Texas. The Cemetery Administration Specialist monitors committal services for compliance with National Cemetery Administration (NCA) standards and represents the cemetery and NCA at committal services and outreach events. The incumbent answers questions and provides information to Veterans and eligible family members about memorial benefits. The position performs a wide variety of administrative duties supporting cemetery operations, working with the Administrative Officer and/or Cemetery Administrator to plan and administer operations. Duties include investigating and determining eligibility for interment, completing clerical and office automation work, preparing accurate and timely reports, and serving as a point of contact for eligibility and other issues related to burial and cemetery records. Public outreach is performed as needed. The work schedule is Monday through Friday. Staff may be required to work on Federal holidays or Saturdays when a holiday falls on a Monday or Friday, and all staff must work Memorial Day and Veterans Day each year. Overtime, weekends, holidays, and occasional emergency call-backs may be required. A compressed or flexible schedule is not available. Telework is not available; this is not a virtual or remote position. Approximately half of the work is outdoors and half is in an office. Outdoor work takes place in all weather conditions, including severe heat and cold. The position requires walking, standing for long periods, carrying 23–35 pounds, and driving government vehicles. The full performance level is GS-07. Relocation expenses and relocation or recruitment incentives are not authorized. A financial disclosure report is not required. The position requires a background/security investigation, U.S. citizenship, a valid REAL ID-compliant driver's license, and typing at least 40 words per minute. A one-year probationary period is required.

Requirements

At least one year of specialized experience at the GS-05 level or equivalent, including relevant administrative support, customer service, and problem-resolution experience; or qualifying education or a combination of education and experience.
Ability to type at least 40 words per minute.
Possess and maintain a valid REAL ID-compliant state driver's license.
U.S. citizenship.
Subject to a background/security investigation.
Current or former Federal employees subject to time-in-grade requirements must have 52 weeks at GS-05 for a GS-07 position.
Ability to communicate with the public under stressful situations and handle customer conflicts and problems constructively.
Experience gathering data, coordinating meetings, maintaining filing systems, using office software to generate reports, meeting customer needs, setting priorities, meeting deadlines, and serving as a clearing point for issues or problems.

Nice To Haves

One year of graduate-level education from an accredited college or university; or a bachelor's degree with Superior Academic Achievement.
Qualifying combination of specialized experience and graduate-level education beyond four years of undergraduate education.
Experience or education demonstrating knowledge, skills, and abilities necessary to perform the work.

Responsibilities

Monitor committal services for compliance with NCA standards.
Represent the cemetery and NCA at committal services and outreach events.
Answer questions and provide Veterans and eligible family members with information about memorial benefits.
Work with the Administrative Officer and/or Cemetery Administrator to plan and administer cemetery operations.
Investigate and determine eligibility for interment activities.
Perform clerical, office automation, and typing duties in support of administration and interment activities.
Use computer software to prepare required reports accurately and on time.
Serve as a clearing point for questions and problems concerning burial eligibility, reserved gravesites, family-member interment, and discrepancies in cemetery records.
Perform public outreach as needed.
Perform other duties as assigned.
Work overtime, weekends, and holidays when necessary, including Memorial Day and Veterans Day, and respond to occasional emergency call-backs.