Admin - Operations & Process Manager
About The Position
The Operations Training & Process Manager supports newly acquired business units in transitioning to EIS operational processes and systems by leading workflow documentation and design, delivering role-based training, and providing hands-on go-live support. This role maps current and future state processes, assesses the scope of operational change, develops structured training plans, and ensures effective adoption of new workflows. With a focus on operational systems and process training, the position partners closely with teams across AP, AR, field timesheet reporting, safety, and related data/reporting functions to ensure business units are fully prepared for successful integration and system adoption.
Requirements
- 5+ years of experience in operations, systems training, process improvement, implementation or integration support
- Demonstrated experience documenting current- and future-state workflows
- Demonstrated experience delivering end-user training
- Demonstrated experience supporting go-live readiness and post-go-live activities
- Strong understanding of cross-functional operational processes across office and field environments
- Strong communication skills
- Strong facilitation skills
- Strong documentation skills
- Ability to manage multiple workstreams
- Ability to effectively collaborate with and influence teams across functions
Nice To Haves
- Experience with systems such as Acumatica, Deltek, Field Flo, and HubSpot
- Background in environmental services, construction, electrical or industrial services, utilities, or other field service environments
- Experience supporting acquisition integrations, onboarding, or business unit transitions
- Experience training both office-based and field-based employees
- Familiarity with operational workflows such as billing support, collections, job costing, field reporting, safety processes, estimating, and service operations
- Experience working in multi-site or decentralized organizations
- Prosci Change Management certification
- Lean Six Sigma Green Belt certification
- ATD APTD or CPTD certification
- PMP/PMI-PBA certification
Responsibilities
- Lead discovery sessions with acquired business units to document current-state processes, systems, handoffs, and pain points.
- Create future-state workflows aligned to EIS standards and identify gaps, risks, and local process differences.
- Evaluate the level of change for each business unit, process, and user group to support training and readiness planning.
- Develop and maintain a documented training plan for each integration, including training audience, timing and sequence, training method, role-based content, job aids, and reinforcement needs.
- Coordinate closely with functional teams supporting Accounts Payable, Accounts Receivable, field timesheet reporting, safety reporting and compliance, and other key operational systems and workflows.
- Build training materials, quick reference guides, process maps, and simple user-facing documentation.
- Lead training sessions for business unit employees, including office staff, field leaders, and end users.
- Support system go-lives through readiness checks, issue tracking, end-user support, and hypercare coordination.
- Partner with integration leaders, functional leads, and business unit leadership to identify adoption risks and resolve readiness issues before go-live.
- Track training completion, user readiness, adoption concerns, and post-go-live support actions.
- Recommend improvements to EIS integration templates, onboarding methods, and standard process documentation.
- Help create a repeatable and scalable approach for operational onboarding and training across all EIS integrations and existing business units.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
