MANAGER OPERATIONS PROCESS

The Home Depot•Atlanta, GA

2d•Onsite

About The Position

This role is responsible for managing and advancing store operations processes with a primary focus on communications strategy and resource enablement. The Manager partners closely with Operations Business Partners and cross-functional teams to ensure store associates receive clear, timely, and actionable communications and tools that drive operational consistency and performance. The role leads process design, governance, and continuous improvement initiatives, ensuring alignment between enterprise priorities and store communications. This includes evaluating current-state processes, identifying gaps, and implementing scalable solutions that enhance clarity, reduce friction for stores, and improve overall effectiveness of operational communications and resources. Additionally, this leader provides strategic input and execution support for major operational initiatives, ensuring that communications and enablement plans are well-structured, field-ready, and measurable in impact.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Strong verbal and written communication skills, with the ability to translate complex operational topics into clear, concise messaging for the field
Demonstrate ability to manage cross-functional projects and process improvement initiatives in a fast-paced environment
Highly detail-oriented with strong organizational skills and a focus on accuracy, consistency, and execution quality
Experience in retail operations, field support, or process management, with a solid understanding of store environments and priorities
Proven ability to influence without authority and build strong partnerships across diverse stakeholder groups
Analytical mindset with experience using data and feedback to drive decisions and measure impact
Ability to manage multiple priorities and deliver results with a strong sense of ownership and accountability
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Nice To Haves

Leadership and management experience preferred
No additional education
No additional years of experience
None

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).