Admin CSR Support
About The Position
Western States Envelope and Label Company brings over 115 years of experience to its clients, providing high-quality envelopes, labels, and packaging that meet and exceed expectations. Our machines can create envelopes from 1”x1" to 22”x27" in a variety of styles. Plus, we have over 150 million envelopes in inventory ready to ship immediately. Since opening for business in 1908, we have remained focused on our customers and employees. Goals, daily targets, invaluable employee input, and continuous improvement have made us one of the largest envelope companies in the United States! Does the idea of being the "face of the company" excite you? Are you a proactive communicator who thrives in a collaborative, high-energy environment? At Western States we pride ourselves on a culture that balances industry-leading innovation with a genuine commitment to work-life balance. We are looking for an experienced, positive, and motivated Customer Support Administrator to join our team in Butler, WI. As our First Point of Contact (FPOC), you will play a critical role in bridging the gap between our customers, sales professionals, and internal operations.
Requirements
- Proven background in customer service or front-office administration.
- An enthusiastic "can-do" attitude that reflects our company values.
- Comfort working within multiple software systems for data entry and report generation.
- A sharp eye for accuracy, especially when handling sample requests and telephone inquiries.
Responsibilities
- Greet and check in visitors, notify internal hosts, and manage the front lobby atmosphere with professionalism.
- Manage our telephone switchboard, routing calls efficiently to ensure customers and partners reach the right expert every time.
- Partner closely with Sales, Operations, and Office teams to ensure orders are processed accurately and customer inquiries are resolved.
- Generate miscellaneous reports and support the team with special projects as needed to keep our workflows optimized.
Benefits
- Robust health, dental, and vision plans.
- 401(k) with a generous company match.
- 9 paid holidays and competitive 10 days PTO your first year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
