Receptionist/CSR Support

Cardinal Glass Industries•Adel, GA

About The Position

Greet and welcome guests as they arrive at the office. This role involves answering, screening, and forwarding incoming phone calls, as well as receiving, sorting, and distributing daily mail, packages, and deliveries. The position also includes performing clerical tasks such as data entry, filing, copying, and maintaining reception area supplies. Additionally, the Receptionist/CSR Support will communicate with customers via email and phone, respond to customer inquiries promptly and professionally, and patiently listen to resolve issues to meet and exceed expectations. A key responsibility is entering customer orders in an expedited manner utilizing E1, identifying errors, and making necessary corrections. This includes double-checking orders to ensure mistakes are corrected before scheduling to the production floor. The role also requires communicating any issues with customers to department Managers and seeking resolutions that create long-lasting economic value for both the customer and Cardinal CT. Collaboration with CSRs daily to support customers with day-to-day CSR duties is also expected.

Requirements

Customer communication skills
Data entry skills
Filing skills
Copying skills
Order entry skills
Error identification and correction skills
Ability to work with CSRs daily

Responsibilities

Greet and welcome guests as they arrive at the office.
Answer, screen, and forward incoming phone calls.
Receive, sort, and distribute daily mail, packages, and deliveries.
Perform clerical tasks like data entry, filing, copying, and maintaining reception area supplies.
Communicate with customers via email and phone.
Respond to customers’ inquiries in a fast professional manner.
Listen to the customer’s inquiries patiently and seek to resolve them in a manner that meets and exceeds their expectations.
Enter customer’s orders in an expedited manner utilizing E1.
Identify errors in orders and make the necessary corrections.
Double-check orders to make sure any mistakes are corrected before scheduling to the production floor.
Communicate any issues with customers to department Managers and seek resolutions that can create a long-lasting economic value for both the customer and Cardinal CT.
Work with CSR's daily to support customers assisting them with day-to-day CSR duties.