Admin Asst II - Administration

Beth Israel Lahey Health

6d • $21 - $28

About The Position

Provides secretarial and administrative support for the department, with extensive interaction with diverse populations, including the public, visitors, patients and families, medical practitioners, and medical center staff. The role involves answering and screening calls, greeting and directing people, preparing correspondence and documents, managing schedules, maintaining records and databases, and routing administrative forms and materials.

Requirements

• High school diploma or GED required.
• 1–3 years of related work experience required.
• Experience with computer systems, including web-based applications and some Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, or Access, is required.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
• Ability to collaborate in small teams, contribute ideas, identify issues, and respect team members.
• Ability to provide professional, service-oriented, respectful customer service using active listening and problem-solving skills, and remain calm in stressful situations.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Answers and screens telephone calls, takes accurate messages, or directs calls to the appropriate person.
• Greets and directs patients, families, visitors, and staff; responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
• Types and prepares correspondence and documents to quality standards; proofreads and edits materials for grammar, punctuation, and spelling; drafts routine correspondence.
• Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
• Assists with preparation for conferences, seminars, and other department-sponsored programs or events; receives, records, and prepares related materials.
• Organizes and maintains department files, records, and databases following established procedures; enters information from source documents into databases or spreadsheets.
• Prepares, routes, and tracks routine administrative forms and documents; routes materials for required authorizations and monitors receipt by the final destination.
• Communicates with other hospital departments to resolve delays, problems, and errors.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED