Admin Associate

ReEmployAbility, Inc • Brandon, FL

7d • $17 - $18 • Onsite

About The Position

This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates. The role is Hourly (non-Exempt), Full-time and reports to a Team Lead.

Requirements

• Strong written and verbal communication.
• Must have attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual
• Flexible and adaptable to change
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• Build and maintain professional relationships.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Successfully pass background check
• 1 or more years of customer service experience
• High School Diploma or equivalent

Nice To Haves

• Bilingual (Spanish/English)
• Associates Degree or Bachelor’s Degree in Business, Communications, or related field
• Knowledge of the workers’ compensation industry

Responsibilities

• Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program.
• Provide exceptional customer service when answering the Main telephone line for the company.
• Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue.
• Partner across the Service Department to send out correspondence in a timely manner.
• Send all correspondence in compliance with client directions and jurisdictional requirements.
• Confirm all jurisdictional and account instructions are followed.
• When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees.
• Other duties as assigned.

Benefits

• Positive Company Culture
• Work-Life Balance
• paid holidays
• Generous Paid Time Off
• Volunteer Time Off
• 401(k) with Company Match
• Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more
• In-Line Tier Promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED