Admin Assistant 3

University of California, Irvine•Orange, CA

About The Position

The Admin Assistant 3 works under general supervision and guidance from the Administrative Supervisor, providing high-level coordination and direct support to geneticists/physicians, genetics counselors, and the direct supervisor. The role serves as a liaison between patients and physicians, helps patients access services within the health system, facilitates communication with referring physicians, and provides follow-up by telephone and through EPIC.

Requirements

Strong ability to manage complex scheduling, changing priorities, and appointments.
Effective written and verbal communication skills to clearly convey complex problems in formal and informal situations.
Ability to interact diplomatically and empathetically with patients in varying degrees of health.
Demonstrated experience with managed care programs and referral authorization processes, including the ability to interpret health plan benefits and make determinations.
Excellent ability to work in a PC environment, including high-level skill with Microsoft Word, Excel, Outlook, hospital-based patient information data systems, and other software products used for administrative work.
Commitment to providing high-quality patient service and resolving questions and problems.
BA/BS degree or equivalent combination of education and experience.
At least 3 years of experience.

Nice To Haves

Ability to set priorities that accurately reflect the relative importance of job responsibilities, including managing multiple time-sensitive deadlines in a fast-paced, dynamic environment.
Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
Knowledge of a specific specialty practice and its workflows.
Working knowledge of patient-related policies and procedures, and a thorough understanding of the University system and its services and programs.
Ability to learn new software and adapt existing applications to complete tasks efficiently and effectively.

Responsibilities

Provide high-level coordination and direct administrative support to geneticists/physicians, genetics counselors, and the direct supervisor.
Serve as a liaison for patients and physicians in the practice.
Assist patients in accessing services within the health system.
Facilitate communication with referring physicians.
Provide follow-up through telephone and EPIC.
Manage complex scheduling, changing priorities, and appointments.
Resolve patient questions and problems while delivering high-quality patient service.