Adjuster - OKC

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

1d•Onsite

About The Position

The Adjuster investigates insurance claims within an assigned territory and limits of authority, gathering information to evaluate claims and expedite settlement. The role is responsible for accurate and efficient claims processing from the initial report through settlement and file closure. The position is not remote, and the employee must reside in Kingfisher, Logan, Canadian, Oklahoma, Grady, Cleveland, or McClain County. The Adjuster handles claims across all lines of insurance and may investigate major losses, complex liability or fire damage claims, catastrophe losses, multiple bodily injury claims, and litigation cases personally or with a specialist. The role includes confirming coverage, setting and reviewing reserves, evaluating loss and liability, settling claims within authorized limits, issuing payments and correspondence, and maintaining complete claim files. The position requires travel to county offices and storm-team assignments, maintaining a company vehicle, and submitting weekly expense accounts. The employee is expected to participate in continuing education and maintain regular attendance. The role may involve unscheduled hours, some travel, high workloads, long hours, and interactions with discontented insureds or third parties.

Requirements

Bachelor’s degree from a four-year college or university, and/or two to four years of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license or obtainment of a valid Oklahoma driver’s license; a satisfactory driving record is a condition of employment.
Current Oklahoma adjuster license or obtainment of a valid Oklahoma adjuster license.
Investigative skills and a proven ability to work with people and solve problems.
Ability to manage stress arising from high work volumes, long hours, and interactions with discontented insureds or third parties.
Ability to read, analyze, and interpret business and technical materials, government regulations, insurance policies, and contracts; write reports and business correspondence; and effectively present information and respond to inquiries or complaints.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
Knowledge of computers and computer systems.
Ability to perform the essential duties, with reasonable accommodations where applicable.
Must reside in Kingfisher, Logan, Canadian, Oklahoma, Grady, Cleveland, or McClain County.

Responsibilities

Investigate all lines of insurance claims within the assigned territory and limits of authority, completing the claims process from inception through settlement.
Investigate major losses, complex liability or fire damage claims, catastrophe losses, multiple bodily injury claims, and litigation cases personally or with a specialist.
Obtain loss reports, statements, medical and police reports, appraisals, repair estimates, and other necessary information by telephone, correspondence, or personal visit; take photos as indicated.
Confirm coverage for new claims, set reserve amounts, follow up for required information, schedule file reviews, and issue payments and correspondence as needed.
Analyze collected data, reports, and photos; evaluate claims; determine coverage and extent of loss or liability; and prepare claims summaries.
Settle claims within authorized limits, issue payment drafts or checks, obtain required liability releases, and close claims files.
Consult with the District Claims Manager regarding complex claims or potential exposure above settlement authority.
Periodically review open claim files, obtain necessary information, and adjust reserves as needed.
Travel to county offices and serve on storm teams to assist with catastrophe losses as required.
Maintain the company car in serviceable condition and prepare and submit weekly expense accounts.
Participate in continuing education programs.
Maintain regular attendance and work unscheduled hours as needed.