Adherence Care Navigator 2 (Remote CPhT)

TEKsystems • Louisville, KY

2d • $19 - $22 • Remote

About The Position

TEKsystems is seeking nationally certified Pharmacy Technicians (CPhT) to work as Adherence Care Navigators in a fully remote, high-volume outbound call center. This is not a retail pharmacy role. Navigators make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers.

The role focuses on identifying and resolving medication adherence barriers for patients managing chronic conditions such as diabetes, hypertension, hyperlipidemia, and asthma. Navigators follow structured call guides, provide patient education within their defined scope, coordinate with pharmacies and providers when needed, and document interactions in real time across multiple systems. The position requires strong verbal communication, active listening, empathy, professionalism in a metrics-driven environment, independent work, and HIPAA compliance.

This is a full-time contract position guaranteed through the end of the year. Regular hours are 40 hours per week, Monday through Friday, with 8-hour shifts scheduled between 8:00 AM and 8:00 PM CST. The first-week training schedule is Monday through Friday, 8:00 AM–4:30 PM CST. The role is fully remote, with equipment provided. Candidates must meet work-from-home requirements, including a quiet, distraction-free workspace, a wired connection directly to a router or modem, and internet speeds of at least 50 Mbps download and 10 Mbps upload. T-Mobile, satellite, and 5G internet are not accepted.

The pay range is $19.00–$22.00 per hour. Eligible benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.

Requirements

• Active, nationally recognized CPhT certification through PTCB.
• High school diploma or GED.
• At least 2 years of pharmacy or related patient interaction experience.
• 2–5 years of experience with pharmacy work and heavy outbound calls.
• Proficiency with Microsoft Word, Excel, Outlook, and Google tools, and the ability to learn new technology.
• Ability to work independently in a remote environment.
• Ability to meet work-from-home requirements, including a quiet, distraction-free workspace and a hardwired connection directly to a router or modem.
• Internet connection with at least 50 Mbps download and 10 Mbps upload speeds; T-Mobile, satellite, and 5G internet are not accepted.
• Availability to work 40 hours per week, Monday through Friday, with shifts scheduled between 8:00 AM and 8:00 PM CST.

Nice To Haves

• Medicare or managed care experience.
• Proficiency in Spanish, Mandarin, Korean, Cantonese, or Vietnamese, along with English proficiency.

Responsibilities

• Make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers.
• Identify and resolve medication adherence barriers for patients managing chronic conditions, including diabetes, hypertension, hyperlipidemia, and asthma.
• Follow structured call guides and provide patient education within the defined scope of the role.
• Coordinate with pharmacies and healthcare providers as needed.
• Document interactions in real time across multiple systems.
• Maintain quality, professionalism, and HIPAA compliance in a metrics-driven environment.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED