Adherence Care Navigator 2 (Remote CPhT)

TEKsystems•Mobile, AL

6d•$19 - $22•Remote

About The Position

TEKsystems is hiring nationally Certified Pharmacy Technicians to work remotely as Adherence Care Navigators in a high-volume outbound call center. This is not a retail pharmacy role. Navigators make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers to identify and resolve medication adherence barriers for patients managing chronic conditions such as diabetes, hypertension, hyperlipidemia, and asthma. They follow structured call guides, provide patient education within their defined scope, coordinate with pharmacies and providers as needed, and document interactions in real time across multiple systems. The role requires strong verbal communication, active listening, empathy, professionalism, and the ability to maintain quality in a metrics-driven environment. Candidates must work independently in a remote setting and follow HIPAA requirements and documentation standards. This is a full-time contract role guaranteed through the end of the year. The fully remote position is based out of Mobile, Alabama, and equipment is provided. The employee must meet work-from-home requirements, including a wired connection directly to a router or modem, internet speeds of at least 50 Mbps download and 10 Mbps upload, and a quiet, distraction-free workspace. T-Mobile, satellite, and 5G internet are not accepted. Regular hours are 40 hours per week, Monday through Friday, on an eight-hour shift scheduled between 8:00 a.m. and 8:00 p.m. CST. First-week training runs Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. The pay range is $19.00–$22.00 per hour. Eligibility-dependent benefits for the temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

Active, nationally recognized Certified Pharmacy Technician (CPhT) certification through PTCB.
High school diploma or GED.
At least 2 years of pharmacy or related patient-interaction experience.
2–5 years of experience with pharmacy and heavy outbound calling.
Proficiency with Microsoft Word, Excel, Outlook, and Google tools, and ability to learn new technology.
Ability to work independently in a remote environment.
Ability to work 40 hours per week, Monday through Friday, on an eight-hour shift scheduled between 8:00 a.m. and 8:00 p.m. CST.
Ability to hardwire directly into a router or modem; T-Mobile, satellite, and 5G internet are not accepted.
Internet service meeting minimum speeds of 50 Mbps download and 10 Mbps upload.
A quiet, distraction-free workspace suitable for setting up equipment and working from home.
Must be comfortable making 80–100 structured outbound calls per shift.

Nice To Haves

Medicare or managed care experience.
Proficiency in English and a second language; Spanish, Mandarin, Korean, Cantonese, or Vietnamese are listed.

Responsibilities

Make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers.
Identify and resolve medication adherence barriers for patients managing chronic conditions, including diabetes, hypertension, hyperlipidemia, and asthma.
Follow structured call guides and provide patient education within the defined scope of the role.
Coordinate with pharmacies and healthcare providers as needed.
Document all interactions in real time across multiple systems.
Maintain communication quality and professionalism in a metrics-driven environment.
Comply with HIPAA requirements and maintain accurate documentation.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary life and AD&D insurance for the employee and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, which may include PTO, vacation, or sick leave, if eligible.