Adherence Care Navigator 2 (Remote CPhT)

TEKsystems • Orlando, FL

2d • $19 - $22 • Remote

About The Position

TEKsystems is seeking nationally certified Pharmacy Technicians to serve as Adherence Care Navigators in a fully remote, high-volume outbound call center. This is not a retail pharmacy role. Navigators make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers, focusing on identifying and resolving medication adherence barriers for patients managing chronic conditions such as diabetes, hypertension, hyperlipidemia, and asthma.

The role follows structured call guides, provides patient education within the defined scope, coordinates with pharmacies and providers as needed, and documents interactions in real time across multiple systems. Success requires strong verbal communication, active listening, empathy, professionalism in a metrics-driven environment, independence, and commitment to HIPAA compliance and accurate documentation.

This is a full-time contract position guaranteed through the end of the year. The regular schedule is 40 hours per week, Monday through Friday, with an eight-hour shift scheduled between 8:00 a.m. and 8:00 p.m. CST. Training during the first week is Monday through Friday, 8:00 a.m.–4:30 p.m. CST. The position is fully remote, with equipment provided. Employees must meet the work-from-home requirements, including a hardwired connection to a router or modem (T-Mobile, satellite, and 5G internet are not accepted), internet speeds of at least 50 Mbps download and 10 Mbps upload, and a quiet, distraction-free workspace.

The pay range is $19.00–$22.00 per hour. Compensation within the range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Depending on eligibility and employment terms, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave such as PTO, vacation, or sick leave.

Requirements

• Active, nationally recognized Certified Pharmacy Technician (CPhT) certification through PTCB.
• High school diploma or GED.
• At least 2 years of pharmacy or related patient-interaction experience.
• 2–5 years of experience with pharmacy and heavy outbound calling.
• Proficiency in Microsoft Word, Excel, Outlook, and Google tools, and ability to learn new technology.
• Ability to work independently in a remote environment.
• Ability to meet remote-work requirements: hardwired internet connection to a router or modem; minimum 50 Mbps download and 10 Mbps upload speeds; and a quiet, distraction-free workspace.
• Must be proficient in English and a second language if applying as a bilingual candidate.

Nice To Haves

• Medicare or managed-care experience.
• Proficiency in Spanish, Mandarin, Korean, Cantonese, or Vietnamese.

Responsibilities

• Make approximately 80–100 structured outbound calls per shift to Medicare members, pharmacies, and healthcare providers.
• Identify and resolve medication adherence barriers for patients with chronic conditions, including diabetes, hypertension, hyperlipidemia, and asthma.
• Follow structured call guides and provide patient education within the defined scope.
• Coordinate with pharmacies and healthcare providers as needed.
• Document all interactions accurately and in real time across multiple systems.
• Maintain quality and professionalism in a metrics-driven environment while complying with HIPAA requirements.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and plan terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions.
• Voluntary life and AD&D insurance for the employee and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, such as PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED