Adaptive Data Operations Specialist

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Discord

Posted:

July 25, 2023

Remote

Job Commitment

Full-time

Experience Level

Mid Level

Workplace Type

Remote

Job Function

Data & Analytics

This job is closed

We regret to inform you that the job you were interested in has now been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

About the position

As an Anti-Spam Adaptive Data Specialist, you will play a crucial role in keeping Discord free of spam. This highly analytical and strategic position involves handling user questions and reports related to spam, as well as developing approaches to identify and eliminate new spam vectors before they impact users. You will also be responsible for managing the quality assurance of existing anti-spam measures. Collaboration and versatility are key in this role, as you will need to uncover and address abuse vectors as they emerge. Reporting to the Manager of Adaptive Data Operations, you will work cross-functionally with various teams to respond to complex and time-sensitive issues.

Responsibilities

Own documentation and quality assurance of Discord's scaled anti-spam efforts, and flag potential deviations to relevant stakeholders
Think both quantitatively and qualitatively to create reports and suggestions that improve and optimize our scaled anti-spam methods
Analyze new and potential product features and propose plans to help reduce or remove spammy behavior before it happens
Manage incoming streams of spam reports and spam-related appeals from users and communities to identify developing patterns of abuse
Work cross-collaboratively with other teams, including Product, Safety Engineering, ML, CX in responding to complex and time-sensitive issues
Have 1+ years of experience exploring data and investigating problems using SQL and data visualization software
Have 1+ years of experience writing ad-hoc scripts or automation in Python, R, or a similar language
Have 1+ years of experience in online harm mitigation e.g. safety, anti-spam, security, fraud, or other adversarial spaces
Demonstrate thoughtfulness, creativity, and empathy towards users
Possess troubleshooting and investigative skills
Ability to tailor insights to audiences who have varying degrees of domain expertise and technical knowledge
Bonus points for background collaborating with data partners and/or user-facing support roles, high-level understanding of statistics concepts, familiarity with common software engineering methodology, and familiarity with ticketing systems.

Requirements

1+ years of experience exploring data and investigating problems using SQL and data visualization software (eg. Tableau, Looker, Amplitude)
1+ years of experience writing ad-hoc scripts or automation in Python, R, or a similar language
1+ years of experience in online harm mitigation e.g. safety, anti-spam, security, fraud, or other adversarial spaces
Thoughtfulness, creativity, and empathy towards users
Troubleshooting and investigative skills
Ability to tailor insights to audiences with varying degrees of domain expertise and technical knowledge
Background collaborating with data partners and/or user-facing support roles
High-level understanding of statistics concepts
Familiarity with common software engineering methodology
Familiarity with ticketing systems

Benefits

Comprehensive medical insurance including Health, Dental, and Vision (plus up to $20,000 for gender affirmation procedures)
Mental health resources and quarterly wellness stipends
14+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
Paid parental leave (plus fertility, adoption, and other family planning benefits)
Flexible long-term work options (remote and hybrid)
Volunteer time off
A diverse slate of Employee Resource Groups
Plus commuter contributions and other perks for office-based employees

Learn more about Discord employee perks and benefits.