AD Communications

Joint Commission•Oakbrook Terrace, IL

5d•$82,000 - $105,500

About The Position

The AD Communications position assists in developing and implementing communications strategies for the Joint Commission enterprise and oversees public relations, media relations, and social media teams, as well as contractors and other outside collaborators. The role also handles high-level internal communication projects and reports to the Chief Brand & Communications Officer. This fast-paced, deadline-driven role oversees delivery of enterprise communications, public relations, media relations, and social media initiatives for a broad group of stakeholders, including accredited and certified organizations, regulatory agencies, policymakers, healthcare associations, the media, researchers, and the public. The position works closely with the Chief Brand and Communications Officer and collaborates with staff across the enterprise, including Joint Commission Resources, Joint Commission International, and the National Quality Forum.

Requirements

Bachelor’s degree in communications or a related field.
At least 10 years of proven experience in healthcare public relations, communications, and/or integrated marketing communications roles.
Strong knowledge of healthcare and healthcare issues.
Experience developing and managing communication strategies and campaigns.
Ability to communicate effectively in complex environments.
Experience interacting with media on the record.
Experience creating and managing communication goals.
Experience with website and social media communications.
Experience managing a team and working closely with internal and external partners, stakeholders, and contractors.
Superior written and verbal communication skills.

Nice To Haves

Master’s degree.
Familiarity with or understanding of policymakers, CMS, and quality and healthcare issues.

Responsibilities

Create enterprise-wide communications strategies and plans to meet the organization’s communication needs in a timely manner.
Develop communication materials, including talking points, news releases, placed articles, op-eds, advocacy resources, and multimedia content.
Manage public disclosure of information to the general public, healthcare leaders, business leaders, and government leaders.
Manage public relations for Joint Commission Journal on Quality and Patient Safety and the Department of Research, sharing research findings in patient safety and quality with the public.
Oversee inbound and proactive media outreach in support of business priorities, including crisis preparedness and response, and maintain press relationships with the media team to support accurate, timely coverage of priority areas.
Direct social media strategy and execution.
Engage with outside organizations to maximize the impact and reach of jointly issued communications.
Work with marketing staff throughout the organization to integrate marketing and communications work.
Champion enterprise messaging and positioning, ensuring communications reflect messaging that staff understand and can use.
Work with outside PR firms and communications agencies, when applicable, to implement communications strategies successfully.
Measure and report communication results, adapt strategies based on data and insights, and evaluate materials for timeliness and applicability; create new materials and retire others based on evaluation.
Supervise direct reports and support their high performance.