ACUTE CARE TECH II

TriHealth•Cincinnati, OH

2d•Onsite

About The Position

The Acute Care Tech II provides assistance with activities of daily living and specified treatments and procedures under the direct supervision of a nurse. The role may also perform non-direct patient care activities and clerical duties as assigned. The position supports patient flow and communicates with patients, families, healthcare team members, and other customers with respect and compassion. It involves documenting care and observations, helping maintain a safe care environment, coordinating communications, and ensuring supplies and equipment are ready and functional. The position is listed as an on-site inpatient role at Bethesda North Hospital (CVICU), with a 36-hour-per-week full-time schedule on days.

Requirements

At least two years of high school education.
At least 17 years of age; a work permit is required where applicable.
Basic Life Support (BLS) certification for Healthcare Providers.
Reading and math ability appropriate to the position.
Multi-line phone skills and familiarity with patient call systems and pagers.

Nice To Haves

Experience with clinical computer applications or hospital support systems.
Prior experience in patient care or a hospital support environment.

Responsibilities

Perform and document basic patient care tasks under the direct supervision of an RN, maintain competency in trained tasks, and complete assigned work within required timeframes.
Assist with activities of daily living and specified treatments and procedures; seek clarification from the nurse when unsure how to proceed.
Support patient flow by answering phones and patient calls promptly, communicating through multi-line phones, call systems, pagers, and other telecommunication devices, and relaying accurate messages with follow-up.
Communicate and collaborate with patients, families, healthcare team members, internal departments, and other customers; report patient-related information and assignment problems promptly, and use the chain of command appropriately.
Document observations and tasks performed and maintain accurate medical records according to unit and TriHealth guidelines.
Follow computer downtime procedures, maintain knowledge of job-specific computer applications, and provide clerical support as directed.
Maintain a safe environment, report hazards, complete safety event reports as necessary, comply with infection control policies, and follow safety and emergency procedures.
Place emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response Team calls, as directed by protocol.
Ensure supplies and equipment are available, functional, maintained, and ready for the next user; report availability issues and broken or malfunctioning equipment and follow through according to unit standards.
Support organizational and unit changes, maintain knowledge of those changes, and identify areas for personal growth and improvement.
Follow TriHealth SERVE standards, including respectful and compassionate service, attention to cleanliness and safety, and responsible use of supplies and equipment.