Acute Care Tech II

TriHealth • Cincinnati, OH

5d • Onsite

About The Position

The Acute Care Tech II provides assistance with basic activities of daily living and specified treatments and procedures under the direct supervision of a nurse. The role may also perform non-direct patient care activities and clerical duties as assigned. The position requires respectful, compassionate communication with customers, use of telecommunications devices, and assistance coordinating patient flow. The Acute Care Tech II collaborates with nurses, providers, interdisciplinary teams, and internal departments to support patient care and unit operations.

The position is located at Good Samaritan Hospital and is PRN/Optional, day shift, with no weekend, holiday, or on-call commitment. Competitive shift differentials may provide up to an additional $7 per hour, depending on shift, hours worked, and organizational guidelines.

TriHealth expects team members to follow its SERVE standards and ALWAYS behaviors: serving patients and guests, taking responsibility for service and safety, respecting differences and contributions, valuing others’ time and resources, and engaging with courtesy, compassion, and appreciation.

Requirements

• Two years of high school education (required).
• Must be at least 17 years old; a work permit is specified for age 17.
• Reading and math ability appropriate to the position.
• Multiline phone skills and familiarity with patient call systems and pagers.
• Basic Life Support (BLS) certification; BLS for Healthcare Providers is required.
• Interpersonal skills to communicate with respect and compassion.
• Ability to perform trained patient care tasks under direct RN supervision and complete assigned tasks within required timeframes.

Responsibilities

• Provide assistance with basic activities of daily living and specified treatments and procedures under the direct supervision of an RN.
• Perform and document basic patient care tasks, maintaining competency in trained tasks and completing assignments within required timeframes.
• Seek clarification from the nurse when unsure how to proceed.
• Communicate and collaborate with members of the healthcare team and internal departments, using the chain of command appropriately.
• Report patient-related information and assignment problems promptly; document observations and tasks performed.
• Answer telephone and patient calls courteously and promptly, relay accurate and complete messages, and follow up appropriately.
• Direct internal and external customers and help facilitate unit flow.
• Maintain a safe environment, report hazards, complete safety event reports when necessary, and follow infection control and safety/emergency procedures.
• Place emergency calls in a timely manner as directed, including Code Blue, Fire, Special Alert, and Rapid Response Team calls.
• Maintain medical records and document accurately according to unit and TriHealth guidelines; follow computer downtime procedures and maintain knowledge of unit-specific applications.
• Provide clerical support as assigned by the charge nurse or manager.
• Perform supply-, equipment-, and environment-related activities; promptly report availability problems and broken or malfunctioning equipment, follow through according to unit standards, and ensure supplies and equipment are ready for the next person.
• Maintain knowledge of equipment function, operation, and maintenance relevant to the role.
• Demonstrate accountability and self-growth, identify areas for improvement, and learn about and support organizational and unit changes.
• Treat patients, families, coworkers, and guests with respect and compassion and follow TriHealth SERVE standards and ALWAYS behaviors.

Benefits

• Competitive shift differentials, with the opportunity to earn up to an additional $7 per hour based on shift, hours worked, and organizational guidelines.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED