Activity Attendant

Azul Hospitality•Koloa, HI

5d•Onsite

About The Position

To perform in a pleasant, professional, and efficient manner, a combination of duties related but not limited to interacting with guests at the pool area, participating in Food & Beverage and Slide functions, renting & cleaning equipment, and maintaining pool area cleanliness and set-up.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
High school or equivalent education required.

Nice To Haves

Customer Service experience preferred.
Hospitality experience preferred.

Responsibilities

Sets up and implements weekly activity calendar.
Greets and welcomes guests in the pool area.
Promotes and enforces safe use of the Pool and Slide features.
Food and drink preparation per company and industry standards.
Handles cash transactions and balances cash drawer to the given amount.
Issues beach towels and instructions to guest as appropriate.
Ensures all security protocols are followed as well as departmental and company procedures.
Knowledgeable for all special resort accommodations and local information.
Transmits and receives messages using equipment such as telephone, computer, radio.
Answers inquiries pertaining to resort services, shopping, dining, entertainment, and travel directions.
Keeps inventory of towels, retail, & equipment
Responsible for confirming and canceling reservations for Cabana guests when applicable
Posts charges such as villa, food, liquor, or telephone by hand or machine.
Recognizes repeat guests and is familiar with corporate accounts.
Maintains pool area cleanliness, set-up, and organization.
Maintains common area activity areas and equipment.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.