Activities & Volunteer Manager
Sunrise Senior Living•Wilton, CT
•$25 - $32
About The Position
Sunrise Senior Living is seeking an Activities & Volunteer Manager to lead resident engagement, volunteer services, concierge operations, and customer experience programs. The role focuses on creating connection, purpose, and well-being for residents while supporting resident and family satisfaction. The manager oversees engagement programming and events across all neighborhoods, including memory care, and leads team members, volunteers, and concierge staff. The position also supports operational planning, compliance, and collaboration with Sales and Resident Care.
Requirements
- At least 2 years of leadership or supervisory experience in senior living, hospitality, recreation, or volunteer management.
- Proven ability to lead teams and manage multiple priorities.
- Strong organizational, communication, and event-planning skills.
- Sound judgment in a fast-paced environment.
- Passion for creating meaningful resident experiences.
- Valid driver's license, if required.
Nice To Haves
- Experience with volunteer or engagement technology and reporting.
Responsibilities
- Plan, implement, and evaluate resident-centered engagement programs and events.
- Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
- Supervise team members, volunteers, and concierge staff.
- Recruit, onboard, train, and retain volunteers, and build community partnerships.
- Track participation, satisfaction, and engagement metrics to improve programming.
- Manage engagement documentation, calendars, reporting, and technology platforms.
- Lead concierge operations and provide experiences for residents, families, and visitors.
- Support budgeting, staffing, scheduling, and operational planning.
- Partner with Sales and Resident Care on move-ins and ongoing engagement.
- Ensure compliance with safety, regulatory, and Sunrise quality standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability plans
- Retirement savings plans
- Employee Assistance Program
- Discount program
- Paid time off
- Sick time
- Holiday pay
- myFlexPay, offering pay within hours of a shift
- Tuition reimbursement
- Discretionary and/or non-discretionary bonuses may be offered, depending on position, program eligibility, and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
