Activities Manager

Town & Country Resort•San Diego, CA

19d

About The Position

Town and Country Resort is hiring an energetic, creative, and organized Activities Manager to lead its resort activities program. The role develops and manages year-round programming, including poolside activities, games, arts and crafts, fitness and wellness experiences, entertainment, seasonal events, holiday celebrations, live performances, and group activities. The manager creates engaging and inclusive guest experiences, adapts programming to occupancy, guest demographics, seasonal demand, and group business, and uses feedback and participation results to improve the program. The Activities Manager leads Resort Activities Attendants and coordinates with Food and Beverage, Conference Services, Marketing, other departments, entertainers, instructors, vendors, and suppliers. The role oversees activity and event setup, execution, and breakdown; schedules and budgets; department expenses and inventory; safety practices; and promotion and accuracy of guest-facing activity information. The position includes indoor and outdoor work in varying temperatures and noise levels, extended periods of standing and walking, and participation in activity and event setup, execution, and breakdown. The resort offers the opportunity to shape its activities program, develop a team, and collaborate across the resort. Starting salary is $70,304.

Requirements

Previous leadership experience in hospitality, recreation, resort activities, event planning, or a related field.
Strong guest service skills and the ability to create an inviting, engaging atmosphere.
Experience training, supervising, scheduling, and motivating team members.
Creativity and initiative in developing activities for guests with diverse interests and needs.
Strong organizational, communication, problem-solving, and event coordination skills.
Ability to manage budgets, staffing, supplies, and multiple priorities.
Sound judgment and the ability to remain composed and flexible when plans change.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Resort experience.
Bachelor’s degree in hospitality, recreation management, event planning, or a related field.
CPR and First Aid certification.

Responsibilities

Develop and manage a year-round calendar of resort and group activities, including poolside programming, games, arts and crafts, fitness and wellness experiences, entertainment, and seasonal events.
Plan and deliver holiday celebrations, themed events, live performances, and special programming reflecting the resort's personality.
Develop programming that encourages guest participation, enhances satisfaction, and creates activity-related revenue opportunities.
Adjust programming based on resort occupancy, guest demographics, seasonal demand, and group business.
Be a visible and approachable presence throughout the resort and engage guests in activities.
Create inclusive experiences for guests of varying ages, interests, and abilities.
Listen to guest feedback, respond to questions and concerns, and improve the activities program.
Recruit, train, schedule, and supervise Resort Activities Attendants.
Set expectations for guest engagement, activity delivery, safety, and professional conduct; coach team members, provide feedback, and recognize performance.
Build schedules that support the activity calendar, guest demand, and department budget.
Partner with Food and Beverage, Conference Services, Marketing, and other departments to coordinate programming and group experiences.
Manage activity and event setup, execution, and breakdown.
Coordinate entertainment, instructors, outside vendors, supplies, and equipment.
Communicate schedules, staffing needs, setups, and operational details to appropriate departments.
Monitor labor, supplies, entertainment costs, equipment, and other department expenses.
Track participation, revenue, guest feedback, and program results to evaluate effectiveness.
Maintain accurate inventories and organized storage areas, and identify ways to improve efficiency and maximize resources within budget.
Follow resort policies and applicable safety requirements; communicate participation guidelines and safety precautions.
Identify and promptly report unsafe conditions, equipment concerns, and incidents.
Work with Marketing to promote activities through resort communications, social media, and on-property materials.
Keep activity schedules, descriptions, and guest-facing information accurate and up to date.