Activities Manager

Marriott Vacations Worldwide•Kaanapali, HI

3d•$70,000 - $82,000

About The Position

The Activities Manager is responsible for staffing and training the Activities Department and ensuring that staff understand the property’s facilities and daily events. The role oversees the activities team, property events and guest-facing activity services, departmental budgets, employee development, and customer service. A valid driver’s license may be required, with at least one year of clean driving history.

Requirements

High school diploma or GED and 3 years of experience in recreation/health club operations or a related professional area; alternatively, a 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or a related major, with no work experience required.
A valid driver's license may be required, with at least one year of clean driving history.

Responsibilities

Train staff on brand standard operating procedures and ensure adherence to corporate and local procedures.
Work toward the property’s goals for guest satisfaction, profitability, sanitation, job safety, and employee satisfaction.
Maintain knowledge of safety and emergency procedures, accident prevention policies, resort operations, facilities, staff, and services.
Foster teamwork and communication among departments.
Maintain current knowledge of daily events, locations, property facilities and operating hours, points of interest, and directions.
Monitor and direct concierge, boats, Kids Klub, and guest experience.
Create, organize, and implement activities for all age ranges.
Act as a liaison between resort outlets and activities and guests, sharing accurate information.
Keep concierge, hospitality desk, resort activities desk, information desk, resort activities office, and front office storeroom clean, stocked, and organized.
Manage wages and controllable expenses within budget guidelines; monitor expenses and related purchasing and invoice records.
Manage departmental budgets for labor hours and wages, and understand operating statements and budget worksheets.
Coach, counsel, develop, train, and mentor employees; delegate tasks and set deadlines as appropriate.
Motivate employees, support a productive work environment, listen and respond to employee needs, and manage conflict effectively.
Provide excellent customer service, determine and meet guest needs, and handle guest problems and complaints effectively.