Activities Manager

CoralTree Hospitality•San Diego, CA

21d

About The Position

Town and Country Resort is seeking an energetic, creative, and organized Activities Manager to lead its resort activities program. The role develops memorable experiences for guests and groups through activities such as poolside programming, games, arts and crafts, fitness and wellness experiences, entertainment, and seasonal events. The manager also builds connections with the local community and helps make the resort a destination for fun at every age. The Activities Manager leads Resort Activities Attendants, coordinates programming and events with departments across the resort, manages department resources and results, and ensures activities are safe, accessible, and effectively promoted. The position includes indoor and outdoor work in varying temperatures and noise levels, extended periods of standing and walking, and participation in activity and event setup, execution, and breakdown. Essential functions must be performed with or without reasonable accommodation.

Requirements

Previous leadership experience in hospitality, recreation, resort activities, event planning, or a related field.
Strong guest service skills and the ability to create an inviting, engaging atmosphere.
Experience training, supervising, scheduling, and motivating team members.
Creativity and initiative in developing activities for guests with diverse interests and needs.
Strong organizational, communication, problem-solving, and event coordination skills.
Ability to manage budgets, staffing, supplies, and multiple priorities.
Sound judgment and ability to remain composed and flexible when plans change.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Resort experience is preferred.
A bachelor’s degree in hospitality, recreation management, event planning, or a related field is preferred.
CPR and First Aid certification is preferred.

Responsibilities

Develop and manage a year-round calendar of resort and group activities, including poolside programming, games, arts and crafts, fitness and wellness experiences, entertainment, and seasonal events.
Plan and deliver holiday celebrations, themed events, live performances, and special programming that reflect the Town and Country personality.
Develop activities that encourage guest participation, enhance satisfaction, and create opportunities for activity-related revenue.
Adjust programming to reflect resort occupancy, guest demographics, seasonal demand, and group business.
Maintain a visible, approachable presence throughout the resort and engage guests in activities.
Create inclusive experiences for guests of varied ages, interests, and abilities; listen to feedback and continually improve the program.
Recruit, train, schedule, supervise, coach, and recognize Resort Activities Attendants; set expectations for guest engagement, activity delivery, safety, and professional conduct.
Build schedules that support the activity calendar, guest demand, and department budget.
Partner with Food and Beverage, Conference Services, Marketing, and other departments to coordinate resort programming and group experiences.
Manage activity and event setup, execution, and breakdown; coordinate entertainment, instructors, outside vendors, supplies, and equipment.
Communicate schedules, staffing needs, setups, and operational details to appropriate departments.
Monitor labor, supplies, entertainment costs, equipment, and other department expenses; track participation, revenue, guest feedback, and program results.
Maintain accurate inventories and organized storage areas, and identify opportunities to improve efficiency and use resources effectively within budget.
Follow resort policies and applicable safety requirements; communicate participation guidelines and safety precautions; identify and report unsafe conditions, equipment concerns, and incidents.
Work with Marketing to promote activities through resort communications, social media, and on-property materials, and keep guest-facing schedules and information accurate and current.