Activities Coordinator

Marriott Vacations Worldwide•San Francisco, CA

About The Position

The Activities Coordinator helps provide Owners and guests with recreation experiences and events that create memorable vacation moments. The role promotes an upbeat, fun, and relaxing atmosphere; shares information about recreation facilities, activities, lessons, and equipment; encourages participation; and registers and schedules guests using the appropriate site method. The coordinator sets up, facilitates, and cleans up activities, maintains recreation equipment and supplies, and supports the team wherever needed. The position welcomes and assists guests, learns about their needs, responds professionally to questions and concerns, and supports timely guest service. It works collaboratively with coworkers and other departments, communicates with guests using available methods, and follows company quality, privacy, appearance, safety, and security standards. The coordinator monitors recreation areas, promotes facility rules, recognizes when a guest may not be able to participate safely, and responds to emergencies in accordance with local procedures. Duties may vary by property, team size, or facility.

Requirements

Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
Demonstrates dependability, safety orientation, a positive demeanor, adaptability, initiative, and the ability to generate enthusiasm.
Demonstrates customer service orientation, teamwork, interpersonal skills, and diversity relations.
Able to multitask and stay highly organized.
Demonstrates listening, telephone etiquette, English language proficiency, communication skills, and comfort with public speaking.
Knowledge of San Francisco.
May be subject to background and drug screening in accordance with company policy and applicable legal requirements.

Responsibilities

Promote an upbeat, fun, and relaxing atmosphere in recreation activities and areas.
Provide information about available recreation facilities, activities, lessons, and equipment, as offered at the property.
Encourage and recruit Owners and guests to participate in recreation activities.
Set up, facilitate, and clean up activities.
Register and schedule Owners and guests using the appropriate method.
Maintain recreation equipment and supplies.
Promote recreation facility rules and regulations for the safety and welfare of Owners and guests.
Follow company procedures for working with guests, including minors and waiver forms.
Observe activity in recreation facilities and respond appropriately to emergencies according to local operating procedures.
Identify situations where guests may not be able to participate safely and inform a supervisor or manager.
Complete certifications or training required to instruct guests on equipment use.
Welcome and acknowledge guests, engage with them about their stay and local offerings, listen to their needs, and address requests professionally and promptly.
Assist individuals with disabilities within applicable guidelines.
Support coworkers, assist other associates with coverage and assigned tasks, and work collaboratively across departments.
Exchange information with guests using available communication methods.
Comply with quality assurance expectations and standards.
Follow safety and security procedures, report work-related accidents and injuries promptly, and use proper equipment and lifting procedures.
Protect guest and coworker privacy, maintain confidentiality, comply with appearance and uniform policies, and safeguard company assets.