Activities Concierge

EOS • Marathon, FL

8d

About The Position

Isla Bella Beach Resort is a 199-room oceanfront resort located on 24 acres in Marathon, Florida. It features a mile-long private beach, dining, a full-service spa, and a marina. The Activities Concierge helps create memorable guest experiences by welcoming guests, providing information and recommendations, arranging reservations and excursions, and planning and leading activities. The role also includes maintaining recreational equipment and areas, assisting guests with special needs, and supporting resort safety programs. The position requires outdoor work in the Florida Keys climate and flexible scheduling, including weekends and holidays.

Requirements

• High school diploma or GED.
• At least 1 year of experience at a resort or luxury resort.
• Excellent customer service skills and ability to thrive in a fast-paced environment.
• Working knowledge of company safety protocols.
• Strong organization and time management skills.
• Physical stamina to stand for long periods and work outdoors in the Florida Keys climate.
• Calm, friendly demeanor and good conflict-resolution skills.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Greet guests warmly and serve as a friendly, knowledgeable point of contact.
• Handle basic administrative, reception, and front-desk duties.
• Arrange transportation, tours, excursions, and activities at guests’ request.
• Provide information and recommendations about local attractions, shopping, dining, entertainment, nightlife, and recreation.
• Make dinner and event reservations, obtain event tickets, and arrange special services.
• Provide or arrange general business services for guests.
• Plan and lead daily activities, including crafts, games, and special events.
• Clean and regularly inspect recreational equipment to keep it in good condition.
• Help guests with special needs use recreational equipment and safely enter and exit activity areas.
• Support and enforce the company’s safety programs and policies.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on hotel stays, dining, and spa services
• Training, development, and growth opportunities
• Employee recognition programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED