Acct Exec, Membership Experience

Abbotsford Canucks•Abbotsford, BC

1d•Onsite

About The Position

The Account Executive, Ticket Sales and Membership Services supports the mandate and goals of the Membership and ticket sales team by providing superior customer service while promotion, renewing, and selling our ticket products to existing and potential ticket members. Members of the Membership Services team will also provide support to the Abbotsford Canuck’s ticket sales team by performing day-to-day functions, as assigned, for growth.

Requirements

Post-secondary education in a related field with customer service experience is strongly preferred
Excellent written and verbal communication and interpersonal skills
The ability and desire to provide an outstanding level of customer service for client experience and retention
Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and group sales opportunities
Superior attention to detail and strong organizational and administrative skills
Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions
Self-motivated, positive, team-oriented and engaging attitude
Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)
Ability and willingness to work flexible hours, including evenings and weekends

Responsibilities

Manage assigned accounts and develop strong professional relationships with Canucks ticket members to meet standards of excellence and guarantee renewals; communicate regularly via email and phone
Manage a pipeline of prospective clients and consistently follow up on leads, opportunities and previous buyers to drive new sales and revenue.
Conduct proactive outbound sales activities on a daily basis, including prospecting, cold calling, email outreach, follow-up and lead generation to identify and secure new ticket members and group business.
Identify upselling and cross-selling opportunities within assigned accounts and convert existing clients into additional ticket products, premium experiences, groups and other revenue opportunities.
Answer the GOAL line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues
Manage client requests, expectations and assist with any game day requirements related to these requests
Follow up with outstanding accounts and declined payments in a timely manner
Execute ticket member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
Follow up with our clients on post event related issues (i.e. lost and found, incidents, or requests)
Contact assigned accounts throughout the season to gain ticket member profiles for future service initiatives
Execute seat relocation, seat selection, and upgrade/exchange programs
Participate in various season ticket member events and execute on fulfilling ticket member benefits throughout the season
Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
Perform game night duties including Season Ticket member of the Game, game night ticketing issues, and survey in-game experience
Communicate and carry out service policies and procedures to ticket members in the most professional manner
Meet or exceed established individual sales and activity goals, including outbound call, appointment, sales and revenue targets.