Accounts Receivable Technician- Student Accounts & Offset

Wake Technical Community College • Southern Wake Campus, NC

6d • Onsite

About The Position

This position manages and tracks student receivables. It involves working with a debt collection agency, managing holds on student accounts for various fees and fines, analyzing accounts for set-off debt, and communicating with the NC Dept. of Revenue and students. The role also includes removing fee charges for specific student programs, evaluating and establishing payment plans with students, troubleshooting student account issues, and processing daily payments. Additionally, the position generates aged AR reports, assists students with tax form 1098-T questions, and serves as a backup cashier.

Requirements

• Associate Degree in Accounting or a Business-related field
• Three years experience in accounting or an equivalent combination of education and experience
• Intermediate skills in MS Excel
• Excellent written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to work with a high degree of accuracy in a fast-paced office environment

Responsibilities

• Works with Williams & Fudge, the College's debt collection agency, on student receivables
• Adds holds to student accounts for library fines, lost geology kits, and international application fees
• Analyzes student accounts for set-off debt and communicates this information to the NC Dept. of Revenue and the students, and places set-off holds on the student accounts
• Removes fee charges for Career & College Promise (CCP) students and removing charges from other students based on student account research requested from the VP of Finance
• Evaluates and works with students to establish payment plans and ensures those agreements are being followed; analyzes the payment plan website and student refund banking website for any potential student account issues and troubleshooting, evaluates daily for payments made by students from previous day, and removes holds and notifies collections as necessary
• Generates and prepares aged AR Balance Report for Continuing Education
• Assists students with tax form 1098-T questions as needed
• Serves as a back up cashier as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree