Accounts Receivable Supervisor, Customer Service Management

Cardinal Health•Doral, FL

9d•Hybrid

About The Position

This is a hybrid role based out of Doral, Florida where you will work in office two days a week upon Manager approval after training. Shift: Monday - Friday, 8:00 AM EST - 4:30 PM EST What Customer Service Management contributes to Cardinal Health Customer Service Management contributes by establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Management contributes by providing strategic oversight and leadership direction within the Customer Service function.

Requirements

2-3 years of experience in related field, preferred
Bachelor’s degree in related field, or equivalent work experience, preferred
Prior medical billing experience preferred
Lead or supervisory management experience preferred
Strong analytical and problem-solving skills
Excellent interpersonal, verbal and written communication skills
Able to work in and adapt to a fast-paced environment
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Responsibilities

Supervise the Accounts Receivable Team (about 27-30 FTE's)
Possess strong work ethic, self-motivated and able to make sound business decisions.
Capable of adapting to change and able to influence team in an evolving environment.
The team is responsible for interfacing with insurance companies to resolve any outstanding issues by filing appeals, refiling claims or any other steps needed to make sure that we are paid for the services/products provided.
Drive achievement of financial objectives through timely and proper payment collection of accounts receivable and resolution of credit balances
Mentor and coach employees with focus on performance management and professional development
Collaborate with employees to identify and implement process improvements
Perform quality audits to ensure standards are met and initiative corrective actions as needed
Develop and execute communication plan to that includes regularly scheduled meetings and daily communication with all work sites.
Act as an effective supervisor with a positive attitude.
Work through team conflict with solutions and creative ideas.
Build a strong team relationship by helping, understanding and motivating your team.
Assist in projects as needed.
Assist with hiring and retaining qualified employees to maintain appropriate staffing levels.
Complete performance evaluations for employees as assigned in accordance with company policy.
Evaluate staff training needs and make recommendations to Billing Manager.
Schedule department personnel for vacation, time off, etc.