Accounts Receivable Specialist

AccorHotel • New York, NY

10d • $32 - $35 • Onsite

About The Position

The Accounts Receivable Specialist is a full-time, on-site role based at Sofitel New York in New York, NY. This role is responsible for managing the hotel’s accounts receivable processes, including generating and issuing invoices, applying payments, reconciling guest and corporate accounts, and monitoring aging reports. The specialist will follow up on outstanding balances, coordinate timely collections with corporate clients and travel partners, and address billing inquiries with clarity and professionalism. Daily tasks include verifying billing accuracy, handle guest inquiries, chargebacks, and folio requests, preparing adjustments and credit memos, maintaining detailed records in the financial systems, and supporting month-end closing activities. The role partners closely with the Finance, Sales, Front Office, and Events teams to ensure accurate billing, compliance with hotel and Accor policies, and excellent internal and external customer service.

Requirements

• Strong proficiency in Finance and Invoicing, with experience managing billing cycles and account reconciliations.
• Demonstrated Analytical Skills to review aging reports, identify discrepancies, and resolve account issues efficiently.
• Effective Communication skills for interacting with clients, internal teams, and external partners in a clear, professional manner.
• Experience with Debt Collection, including courteous and persistent follow-up on overdue balances and payment arrangements.
• Familiarity with property management systems, accounting software, and MS Excel.
• High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Must be legally eligible to work in the United States.

Nice To Haves

• Previous experience in hospitality, hotels, or related service industries preferred.
• Associate or bachelor’s degree in Accounting, Finance, Business, or a related field preferred, or equivalent relevant experience.

Responsibilities

• Generating and issuing invoices
• Applying payments
• Reconciling guest and corporate accounts
• Monitoring aging reports
• Following up on outstanding balances
• Coordinating timely collections with corporate clients and travel partners
• Addressing billing inquiries
• Verifying billing accuracy
• Handling guest inquiries, chargebacks, and folio requests
• Preparing adjustments and credit memos
• Maintaining detailed records in the financial systems
• Supporting month-end closing activities
• Partnering with Finance, Sales, Front Office, and Events teams

Benefits

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree