Accounts Receivable Specialist

ottobock•Remote, OR

About The Position

At Ottobock.care, we are the result of a collaboration between specialized orthotic and prosthetic clinics, each with its own unique legacy and expertise. Our global reach unites clinicians and clinics from across the world, bound by a shared commitment to delivering exceptional orthotic and prosthetic solutions. When you join Ottobock.care, you're not just starting a job. You’ll help create the structure that supports scalable, patient-centered growth. We are looking for an Accounts Receivable Specialist to handle a high volume of claims to ensure services are paid by the insurance payor. This includes revenue accounting and banking coordination.

Requirements

High school diploma or equivalent required.
Minimum one year of experience in medical billing, accounts receivable, insurance collections, and claims management.
Working knowledge of HCPCS, ICD-10 coding, insurance payor requirements, and reimbursement processes.
Proficiency in Microsoft Office applications (Excel, Word, and Outlook) and database systems, with strong data entry skills.
Excellent attention to detail with the ability to maintain accuracy while managing a high volume of work.
Strong organizational, analytical, and time management skills.
Ability to adapt and perform effectively in a fast-paced, changing environment.
Effective verbal and written communication skills, with the ability to interact professionally with patients, caregivers, clinical staff, and business partners.
Dependable, reliable, and punctual with a strong commitment to quality and customer service.

Nice To Haves

Familiarity with Medicare and Medicaid regulations preferred.
Knowledge of Orthotics, Prosthetics, and Durable Medical Equipment (DME) billing preferred.

Responsibilities

Manage daily banking activity, including transaction downloads, deposits, account monitoring, and reconciliation spreadsheets.
Prepare and post journal entries for refunds, fees, deposit adjustments, transfers, cash sweeps, and other general ledger transactions.
Audit payment systems and reconcile patient payments, electronic remittances (ERNs), bank deposits, and general ledger balances; research and resolve discrepancies, missing payments, and posting errors.
Track refunds, patient financing payments (CareCredit and CapexMD), intercompany transfers, and other payment-related activities.
Prepare and distribute financial reports related to deposits, outstanding payments, banking activity, and reconciliations.
Partner with Billing, Operations, financial institutions, and other stakeholders to resolve payment, deposit, claims, refund, and account discrepancies.
Perform month-end banking and account reconciliations, ensuring accurate documentation and audit records.
Process billing system tasks and patient reimbursement data; verify required documentation and claim information.
Manage accounts receivable, including aging reports, unpaid and underpaid claims, denied claims, corrected claim resubmissions, and primary/secondary/tertiary claim submissions.
Communicate with insurance payors regarding claim status, non-payment, underpayments, correspondence, and reprocessing.
Contact patients regarding outstanding balances, payment plans, and financial hardship assistance.
Process write-offs, adjustments, and refunds while meeting month-end billing deadlines.
Review HCPCS, modifiers, and ICD-10 codes for accuracy and compliance with coverage requirements; communicate updates to employees as needed.
Maintain productivity, quality, customer service, Corporate Compliance, and HIPAA standards.
Support process improvements, financial data integrity, and special projects as assigned.