Accounts Receivable Specialist

Penbrothers

3d•Remote

About The Position

Penbrothers is seeking a detail-oriented and reliable Accounts Receivable Specialist to join our Finance team. The ideal candidate will have solid AR fundamentals combined with hands-on experience using a Property Management System (PMS) to manage guest and city ledger billing, collections, and reconciliation processes for hotel/property operations. This role is critical in ensuring timely collection of receivables, accurate guest and corporate account billing, and proper coordination between the front office/operations team and the finance department.

Requirements

Bachelor's degree in Accounting, Finance, or a related field.
At least 2–4 years of experience in Accounts Receivable or general accounting, preferably within the hospitality, hotel, or property management industry.
Hands-on experience with a Property Management System (PMS) is required — experience with Cloudbeds is a strong plus, but candidates with experience in other PMS platforms (e.g., Opera PMS, RMS Cloud, Yardi, eZee, or similar) are also welcome to apply.
Working knowledge of accounting software Xero or similar.
Proficient in MS Excel and financial reporting tools.
Strong understanding of basic accounting, particularly around revenue recognition and receivables.
High attention to detail and accuracy in billing, posting, and reconciliation.

Nice To Haves

Experience using Cloudbeds for guest folio billing, city ledger management, and AR reporting.
Experience handling collections for travel agencies, OTAs (online travel agencies), and corporate accounts.
Familiarity with hotel/property accounting cycles (occupancy tax, guest ledger, city ledger, commissions).
Knowledge of point-of-sale (POS) system integration with PMS for billing accuracy.

Responsibilities

Manage the full accounts receivable cycle for guest and corporate/city ledger accounts in Property Management System (PMS) and in our accounting system Xero.
Monitor payments, outstanding balances and follow up with frontdesk, OTAs (online travel agencies), and tenants and corporate clients to ensure timely collection of payments.
Investigate and resolve billing discrepancies, disputed charges, and guest account issues in coordination with frontdesk and OTA’s.
Ensure PMS-generated revenue and AR data reconcile properly with the accounting system (ERP) each day/month.
Prepare aging reports and provide regular updates on collection status to management.
Assist in month-end and year-end closing activities related to receivables, including journal entries and account reconciliations.
Support the preparation of AR-related reports for management.
Recommend and help implement process improvements.