Accounts Receivable Specialist

Global Industrial•Sugar Hill, GA

44d•Onsite

About The Position

Global Industrial has been an industry leader for over 70 years, providing private label and brand name industrial equipment and supplies to businesses throughout North America. We offer over one million industrial, material handling, and business products through our website, corporate sales team, and catalogs. Our customer base spans small to large corporations, institutions, government agencies, and consumers across North America.

Requirements

2 years minimum collection experience.
Previous experience in customer interaction.
Strong attention to detail, goal-oriented.
Strong problem resolution and reasoning abilities.
Excellent written and verbal communication abilities.
Ability to prioritize and manage multiple responsibilities.

Nice To Haves

Experience with Excel a plus.
Accounts Payable knowledge/experience a plus.
French bilingual an asset, but not mandatory.

Responsibilities

Expected outbound call volume of 35 to 55 per day.
Reduce aging bucket 61+ to below 10%.
Interact with client Accounts Payable Departments regarding the status of payments in a fast-paced, goal-oriented collections department.
Identify areas of concern and provide effective problem resolution and suggestions regarding customer account status.
Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
Monitor and maintain assigned accounts.
Handle high volume customer calls, account adjustments, and small balance write-offs.
Reduce delinquency for assigned accounts.
Track account progress and update the company database for weekly aging reports.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.