Accounts Receivable Specialist

SERVPRO Team JRF•Salem, MA

2d•Onsite

About The Position

This is a full-time, on-site position in Salem, MA — Monday through Friday, 8:00 AM to 5:00 PM. No nights, no weekends, no on-call rotation. You will own the AR function for our Massachusetts operations. Our payer mix includes insurance carriers, TPAs, commercial clients, and residential customers. If you have billed insurance companies or TPAs before, that experience will translate directly and make you more effective from day one.

Requirements

At least 2 years of dedicated accounts receivable experience — invoicing, aging management, and collections
Hands-on experience managing an AR aging report and following up on past-due accounts
Proficiency in accounting software — QuickBooks, Sage, NetSuite, or similar
Solid Excel skills: VLOOKUPs, pivot tables, and reconciliation work
The ability to communicate professionally and assertively with customers and carriers when money is on the line
High attention to detail — invoice accuracy and payment posting errors cost real money here
Clean background — required for all positions

Nice To Haves

Experience billing insurance companies, TPAs, or other multi-payer environments (property insurance, healthcare, or similar)
Prior work in restoration, construction, or field-service industries
Familiarity with Xactimate, Dash, Encircle, or PSA restoration platforms
Experience with month-end close and formal AR reconciliation reporting
An associate’s or bachelor’s degree in Accounting, Finance, or Business — or equivalent hands-on experience

Responsibilities

Generating and submitting invoices to insurance carriers, TPAs, commercial property managers, and individual customers
Managing and working the AR aging report proactively — not waiting for accounts to go 90 days before acting
Tracking insurance carrier payments, including partial payments, payment holdbacks, and supplement approvals
Contacting adjusters, carrier representatives, and policyholders to resolve disputes and collect on outstanding balances
Posting payments, credits, and adjustments accurately in the accounting system
Preparing aging summaries and AR reports for management review
Coordinating with our Project Managers to make sure job documentation supports every invoice
Maintaining clean, audit-ready AR records and customer account files
Supporting month-end close activities tied to receivables
Identifying and driving process improvements that reduce DSO and improve cash flow