Accounts Receivable Specialist

mSupply • New Lenox, IL

5d • Onsite

About The Position

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Requirements

• Management of assigned customer accounts for payment and collections.
• Preparation of reports on outstanding balances and collection activities.
• Maintaining customer account performance and risk assessment awareness for management.
• Prompt, professional communication and issue resolution with customers.
• Efficient resolution of customer concerns through collaboration with internal departments.
• Reviewing daily aging reports and contacting customers with balances over 30 days past due.
• Documenting collection efforts.
• Negotiating payment arrangements.
• Ensuring timely resolution of past due accounts.
• Monitoring account payment behavior to identify high-risk accounts.
• Recommending escalation to outside collection agency or legal action when necessary.
• Maintaining Accounts Receivable over 90% current.
• Maintaining less than 3% of accounts over 90 days past due.
• Responding to job queues within two minutes.
• Providing accurate updates on delinquent accounts to management weekly and monthly.
• Processing ACH/ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handling NSF (Non Sufficient Funds) checks immediately upon notification.
• Supporting branch locations with credit card issues and customer credit holds.
• Prioritizing resolution of time-sensitive matters.

Responsibilities

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH/ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed