Accounts Receivable Specialist

Learning Care Group•Novi, MI

13d•$52,000 - $54,080

About The Position

The Accounts Receivable Specialist reviews family ledgers, processes payments, reconciles accounts, and resolves billing issues. The role supports accurate financial records, timely payments, strong working relationships with center directors and field leaders, organizational cash flow, and accounting operations. It helps maintain financial integrity and accurate, timely, and compliant billing for services provided to families. The specialist supports Center Directors and District Managers with billing issues, reviews financial reports, handles approved refunds, identifies and codes third-party deposits, and troubleshoots payment and billing problems using point-of-sale and payment management applications. The position also promotes accountability, continuous improvement, collaboration, and customer service.

Requirements

High school diploma required.
Minimum of 2 years of experience in customer service, accounts receivable, accounts payable, treasury, or a related field.
Experience using financial and treasury applications, such as point-of-sale systems, treasury management tools, and payment processing applications.
Strong customer service focus and excellent follow-up skills with internal and external customers.
Ability to work with frequent interruptions and changing priorities.
Effective written, verbal, and interpersonal communication skills.
Strong time management and organizational skills, with the ability to meet established deadlines.
Attention to detail, reliability, problem-solving ability, and capacity to make decisions with limited guidance.
Ability to work well with others and be self-motivated.
Ability to identify and resolve issues and present information clearly.
Strong working knowledge of Microsoft Word, Outlook, and Excel.

Nice To Haves

Associate’s degree or equivalent in finance, accounting, business, or a related field.
Understanding of the early childhood education or childcare industry, or experience in the retail industry or another transactional environment that prioritizes the consumer experience.

Responsibilities

Support Center Directors and District Managers with billing issues, including payment corrections, payment applications, point-of-sale system processes and procedures, and third-party actions.
Review daily and/or weekly financial reports and process exceptions and corrections as needed.
Monitor and review customer refund requests and process them after approvals are completed.
Identify and code third-party deposits using Excel and Treasury tools.
Prepare and distribute deposit reports to appropriate schools and provide feedback and assistance with issues.
Troubleshoot school payment and billing issues using knowledge of point-of-sale and payment management applications.
Foster a culture of accountability, continuous improvement, collaboration, and customer service.
Perform other duties as assigned.

Benefits

Eligible for the Support Central bonus program, based on annual achievement of company performance.
Medical, dental, and vision benefits, subject to full-time or part-time status on date of hire.
Healthcare and dependent care flexible spending accounts.
Life insurance and disability coverage.
Accident, critical illness, and hospital indemnity coverage.
Pre-paid legal services, pet insurance, and identity theft protection.
401(k) retirement plan eligibility after 30 days of employment, with a company match on elective deferrals after one year of employment.
Education assistance, including tuition reimbursement.
Childcare discount available to all employees.
Corporate partner discounts.
Paid time off through the Flexible Paid Time Off plan for corporate employees.