Accounts Receivable Specialist

Markel•Richmond, VA

1d•Hybrid

About The Position

The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners, and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel.

Requirements

Strong attention to detail skills
Good written and oral communication skills
Good organizational skills
Digital Literacy, especially in MS Word, Excel, and Outlook
Able to work within deadlines
Able to work collaboratively as part of a team
Must be authorized to work in the U.S., and not require sponsorship now or in the future
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Responsibilities

Achieve prescribed accuracy standards.
Achieve prescribed productivity standards.
Balance customer accounts while communicating effectively with internal and external business partners.
Contribute to team meeting service level standards set forth by department leadership.
Effectively and efficiently handle customer service inquiries via multiple channels.
Initiates appropriate action based on analysis, working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes.
Maintain a professional working relationship with colleagues at Markel.
Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating adjustments where applicable
Review agent, broker, and customer payment discrepancies to determine origin.
Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines.