Accounts Receivable Specialist

Aston Carter•Madison, WI

11d•$20 - $22•Hybrid

About The Position

The Accounts Receivable Specialist supports the full invoicing and collections cycle by generating and delivering invoices, managing past-due accounts, and maintaining accurate customer account records. This role requires strong communication skills, attention to detail, and the ability to work both independently and as part of a distributed team while contributing to continuous process improvement.

Requirements

At least 1 year of experience with collections.
A minimum of 2 years of accounts receivable or similar accounting experience.
Hands-on experience with accounts receivable processes, including invoicing and collections.
Strong communication skills, with the ability to interact professionally with customers and internal stakeholders.
Proficiency in Microsoft Excel for tasks such as summary billings, reporting, and data analysis.
Proficiency in Microsoft Word for preparing customer correspondence and documentation.
General proficiency with computer systems and the ability to learn new software tools as needed.
Ability to manage delinquent accounts proactively and maintain target delinquency and unapplied cash metrics.
Strong organizational skills and attention to detail to ensure accurate billing and account reconciliation.
Ability to work effectively as part of a team across both local and remote locations.

Responsibilities

Generate and deliver invoices to customers on a regular basis via mail, email, customer portals, and other approved channels.
Contact customers regarding all past-due invoices and maintain ownership of delinquent accounts until final resolution.
Respond to incoming calls and inquiries from customers with questions or complaints, and accurately record all correspondence and outcomes.
Communicate clearly and professionally with customers and internal management using strong verbal and written communication skills.
Build and maintain close working relationships with customers to support timely payment and achieve stated collection goals.
Research individual invoices against manual files or pre-arranged customer agreements to resolve discrepancies and answer customer questions.
Coordinate with account managers, business centers, and management when accounts are deemed uncollectible at the department level.
Perform summary billings for a predefined list of customers on a regular basis using Excel and various reporting tools.
Prepare custom invoices tailored to specific customer requirements while ensuring accuracy and compliance with internal guidelines.
Prepare credit notes and obtain all required approvals in accordance with company policies and procedures.
Maintain a delinquency rate of 5% or less for assigned accounts by actively monitoring and following up on outstanding balances.
Manage unapplied cash to ensure items do not age beyond 30 days and clear all unapplied amounts from customer accounts by the end of the fiscal month.
Assist with ad hoc projects and special assignments as needed to support the accounts receivable and finance functions.
Analyze existing accounts receivable processes and suggest improvements to enhance efficiency, accuracy, and customer satisfaction.
Collaborate effectively with local team members and colleagues in remote locations to achieve shared goals and ensure consistent practices.