Accounts Receivable Specialist
CSA Group•Cleveland, OH
•Hybrid
About The Position
The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely billing and collections, and maintaining accurate financial records. This role is critical in supporting the organization’s cash flow and maintaining strong customer relationships. This is a hybrid position with an expectation of three days per week working out of our Independence, OH office.
Requirements
- A minimum of a High School diploma
- 2+ years of experience in Accounts Receivable or collections
- Strong understanding of AR processes and collections practices
- Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel
- Excellent communication and negotiation skills
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts and meet deadlines
Responsibilities
- Monitor accounts receivable aging and follow up on overdue balances
- Contact customers via email and phone to ensure timely payment
- Investigate and resolve billing discrepancies, disputes, and payment issues
- Apply and reconcile customer payments (ACH, wire, check, credit card)
- Maintain accurate customer records, including billing and contact information
- Ensure customers are set up for e-invoicing, statements, and dunning notifications
- Upload invoices to customer portals when required
- Collaborate with internal teams (Sales, Client Services, Operations) to resolve issues
- Prepare regular AR reports and provide updates on collection status
- Escalate delinquent accounts as needed and support collection efforts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
