Accounts Receivable Specialist
About The Position
The Accounts Receivable Specialist will support the finance team by maintaining accurate guest, group, and corporate billing, ensuring timely collections, and upholding financial standards in a high-end hospitality environment. This role requires strong AR fundamentals, hospitality experience, and a professional approach when working with internal departments and external clients. The AR Specialist is responsible for assisting with accounts receivable and cashiering activities, including processing payments, reconciling daily activities, preparing deposit reports, and maintaining organized records of payment transactions. They will also assist with AP invoices for the SPA and Gift shop, issue invoices for group, banquet, and catering, verify charges against contracts, and follow up on discrepancies. The role involves close collaboration with Front Office, Sales, Catering, and Banquets to resolve billing issues, professional communication with internal teams and external clients regarding payment status, and escalating unresolved discrepancies. Additionally, the specialist will handle invoicing and payment processing for Transient Accounts, record Direct Bill Applications, assist other hotel departments with accounting questions, and respond to guest requests about invoices and payments according to five-star guidelines. Continuous improvement in process streamlining, accuracy, and efficiency is encouraged. The role also includes assisting with aging reports, payment tracking, supporting month-end closing activities, and performing other accounting and administrative duties as assigned.
Requirements
- 2+ years of accounts receivable or accounting experience
- Prior hospitality or hotel accounting experience strongly preferred
- Proficiency with accounting systems and hotel PMS platforms (Opera experience a plus)
- Strong Excel skills, including sorting, formulas, and reconciliation workflows
- Excellent attention to detail and organizational skills
- Professional communication skills with a service-first mindset
- Ability to manage multiple priorities in a deadline-driven environment
Nice To Haves
- Opera experience a plus
Responsibilities
- Process and post payments received via check, ACH, wire transfer, and credit card
- Apply payments accurately to guest, group, banquet, and corporate accounts
- Reconcile daily cashiering activity and investigate discrepancies
- Prepare and balance daily deposit reports
- Maintain organized records of all payment transactions
- Assist with AP invoices for SPA and Gift shop
- Assist with issuing invoices for group, banquet and catering
- Verify charges against contracts, BEOs, and folios prior to posting
- Follow up on missing documentation or discrepancies
- Work closely with Front Office, Sales, Catering, and Banquets to resolve billing issues
- Communicate professionally with internal teams and external clients regarding payment status
- Escalate unresolved discrepancies to Accounts Receivable leadership
- Invoicing and processing payments for Transient Accounts
- Processing and recording Direct Bill Applications
- Assisting other hotel departments with accounting questions and/or needs
- Respond to guest requests about invoices and payments according to five-star guidelines
- Continuously look for opportunities to streamline processes, increase accuracy and reduce processing time
- Assist with aging reports and payment tracking
- Support month-end closing activities related to accounts receivable
- Perform other accounting and administrative duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
