AG-Accounts Receivable Specialist

Airgas•Lawrenceville, GA

3d•Onsite

About The Position

Airgas is hiring an Accounts Receivable Specialist in Lawrenceville, Georgia. This role is responsible for communicating with customers to collect on past due accounts, including the resolution of cash-related disputes. Cash application related disputes are expected to be no more than 20% of the day-to-day responsibilities. The shift will be Monday-Friday, with hours differing based on business needs. The company is committed to building a diverse and inclusive workplace.

Requirements

At least 5 years of commercial collection experience.
Strong verbal and written communication and customer service skills and a quality mindset.
Good organizational and people skills; the ability to work and navigate within a complex organization.
Strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Valid employment authorization in the U.S. and must not require visa sponsorship now or in the future.

Nice To Haves

An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

Responsibilities

Support and care for assigned accounts.
Contact customers on past due accounts via phone or email in a dynamic, supportive, and results-focused environment.
Provide customer service regarding account and collection issues.
Assist customers with account reconciliation questions and discrepancies as needed.
Contact customer and resolve short payments/remittance questions.
Communicate closely with Cash applications team.
Process customer refunds.
Review and process account adjustments, credit memos and small balance write-offs.
Partner with clients to resolve outstanding balances for assigned accounts.
Review and release and/or hold customer orders based on account status (credit limit, past due invoices, etc).
Partner with Sales and all other Departments (Billing, Operations, Contracts) to foster collaborative working relationships and support and nurture accounts.
Maintain collection percentages, AR over 60 days and bad debt levels as guided by management.
Consistently work toward and advance established team goals.
Work closely with Sales department to provide data as needed and ensure timely resolution of AR issues.
Perform other duties deemed appropriate and assigned by management.