Accounts Receivable Specialist | ESL

Yempo Solutions

42d•Hybrid

About The Position

The Accounts Receivable Specialist is responsible for collecting payments from customers within agreed terms and maintaining accurate accounts receivable records. This role prepares and issues invoices, processes daily receipts and banking, reconciles customer accounts, and works closely with internal teams to resolve billing discrepancies and overdue balances. The position also ensures compliance with company quality, safety, and regulatory standards while supporting a professional and customer-focused service.

Requirements

4+ years experience in a similar Accounts Receivable or Finance Administration role.
Strong understanding of accounting principles and accounts receivable processes.
Experience using ERP systems such as NetSuite or similar accounting software.
Highly organised with strong attention to detail and the ability to meet deadlines.
Excellent verbal communication and customer service skills.
Strong problem-solving abilities and the ability to manage multiple priorities under pressure.
Ability to work independently and collaboratively within a team.
Commitment to delivering accurate, high-quality work with minimal errors or rework.

Responsibilities

Prepare and issue customer invoices accurately and on time.
Contact customers by phone, email, and mail regarding overdue accounts, clearly communicate payment terms, and maintain accurate records of all correspondence and customer interactions.
Process daily receipts and banking, ensuring accurate allocation of payments in the accounting system.
Prepare customer account reconciliation statements upon request and reconcile accounts receivable ledger balances, customer deposit ledgers, and suspense registers.
Investigate and resolve billing discrepancies, payment issues, and disputed invoices in coordination with internal departments; escalate unresolved matters to relevant managers as needed.
Review final statements and Deeds of Release prior to handover to ensure the correct final debt is acknowledged and paid.
Identify high-risk debts and escalate to collections specialists or external debt collection agencies when recovery efforts have been unsuccessful.
Ensure compliance with company quality, safety, and regulatory standards, including OH&S policies, ISO 9001, AS3000, AS1735, and applicable NDIS requirements.
Work collaboratively with colleagues, uphold company conduct policies, and contribute to business goals and a positive workplace culture.