Accounts Receivable Specialist

Buckhorn•Milford, OH

About The Position

The Accounts Receivable Specialist manages an assigned customer portfolio through proactive collections, dispute resolution, account reconciliation, order hold support, and customer account maintenance. The role partners with Sales, Customer Service, Operations, and Finance to maximize cash flow, minimize risk, improve customer experience, and support departmental performance objectives. As a contributor within the centralized ARCC organization, the position also supports continuous process improvement and cross-training.

Requirements

Strong commercial collections and customer account management skills.
Intermediate to advanced Microsoft Excel skills, including data analysis and reporting.
Ability to analyze customer account activity and identify collection risks.
Strong problem-solving and conflict resolution skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to accuracy.
Customer-focused mindset and ability to build professional relationships.
Experience using ERP systems, customer portals, and collection tools.
Knowledge of deduction management, dispute resolution, and reconciliation processes.
Team-oriented approach and commitment to cross-training and collaboration.

Nice To Haves

Associate or bachelor's degree in Accounting, Finance, Business Administration, or a related field.
At least 3 years of commercial collections and accounts receivable experience.
Experience with ERP systems such as Epicor, JDE, SAP, Oracle, or similar platforms.
Experience with customer portals, deductions, and dispute management.

Responsibilities

Manage an assigned customer portfolio and perform proactive collection activities.
Stratify collection efforts based on aging, exposure, risk, and customer payment behavior.
Handle inbound and outbound collection calls and correspondence.
Contact customers about overdue accounts and determine reasons for non-payment.
Monitor payment commitments and follow up to ensure timely remittance.
Document collection activity and customer interactions in approved systems.
Partner with Sales, Customer Service, Operations, and Finance to resolve disputes.
Investigate and resolve customer deductions, chargebacks, pricing discrepancies, freight claims, and rebate disputes.
Review customer accounts and recommend order release and credit hold activity.
Support customer credit reviews by gathering financial information, trade references, and supporting documentation.
Escalate credit concerns, delinquent accounts, and collection issues to management.
Support third-party collection placements and bankruptcy monitoring activities.
Research credits and communicate findings to customers and internal stakeholders.
Perform account reconciliations and maintain accurate records of customer payment status.
Review and maintain customer master records for data accuracy and compliance.
Identify duplicate customer records, hierarchy issues, and inaccurate payment terms.
Support departmental DSO, past-due, and cash collection objectives.
Provide backup support for cash application processes as needed.
Participate in continuous improvement initiatives and process standardization efforts.
Cross-train on ARCC functions to support business continuity and workload balancing.