Accounts Receivable Specialist

ALS Global • Kelso, WA

16d • Onsite

About The Position

The Accounts Receivable Specialist is responsible for managing customer accounts to ensure timely and accurate collection of outstanding balances. This role performs essential billing follow‑up, customer communication, account reconciliation, and dispute resolution activities while maintaining compliance with internal controls and financial policies. The Specialist works closely with Billing, Project Management, Sales, Customer Service, and Operations to resolve invoicing issues, reduce days sales outstanding (DSO), and maintain strong customer relationships. This position is critical to maintaining the organization’s financial health and operational efficiency.

Requirements

• Strong understanding of accounts receivable and collections processes
• Ability to communicate professionally and confidently with customers regarding payment matters
• Strong problem‑solving skills and attention to detail
• Ability to manage multiple accounts and priorities in a deadline‑driven environment
• Proficiency with ERP systems, accounting software, and Microsoft Excel
• Excellent written and verbal communication skills
• High level of professionalism, integrity, and discretion
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Minimum of two (2) to four (4) years of experience in accounts receivable and/or collections
• Demonstrated experience working with customer billing, payment follow‑up, and account reconciliation

Nice To Haves

• Experience in a service‑based, laboratory, healthcare, or technical organization
• Familiarity with contract billing, client‑specific pricing, or project‑based invoicing
• Experience working with high‑volume or complex customer portfolios
• Prior experience supporting audits or financial close activities

Responsibilities

• Monitor assigned portfolio of customer accounts to ensure timely payment of invoices
• Perform collection activities via phone, email, and written correspondence in a professional and customer‑focused manner
• Follow established collection strategies and escalation protocols to reduce past‑due balances
• Maintain accurate records of collection efforts, customer communications, and commitments to pay
• Meet or exceed collection performance metrics, including DSO and aging targets
• Research and resolve invoice disputes related to pricing, billing errors, contract terms, or service clarification
• Collaborate with Billing, Project Management, Sales, and laboratory operations to resolve discrepancies
• Perform account reconciliations and apply customer payments accurately
• Identify root causes of recurring billing or payment issues and recommend corrective actions
• Ensure timely resolution of credits, adjustments, and unapplied cash
• Assist with invoice distribution, payment posting, and customer account maintenance as needed
• Monitor customer credit limits and payment terms, escalating risk concerns when appropriate
• Process and track customer payment plans or negotiated settlements in accordance with company policy
• Support month‑end close activities related to accounts receivable and cash application
• Ensure compliance with internal accounting controls, policies, and procedures
• Maintain accurate and audit‑ready documentation for billing, collections, and account adjustments
• Support internal and external audits by providing requested documentation and explanations
• Adhere to data integrity, confidentiality, and ethical standards at all times
• Serve as a primary point of contact for customers regarding payment status and account inquiries
• Communicate proactively with internal stakeholders regarding collection risks, high‑risk accounts, and resolution status
• Maintain courteous, professional customer relationships while enforcing payment expectations
• Participate in continuous improvement initiatives related to billing accuracy and collection efficiency

Benefits

• Supportive environment that values safety, flexibility, and professional fulfillment
• Opportunities for career development across our global organization
• Investment in continuous learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree