Accounts Receivable Specialist-Hybrid

Aston Carter•Burnsville, MN

9d•$30 - $35•Hybrid

About The Position

The Accounts Receivable Specialist manages a high-volume portfolio of customer accounts, drives timely collection of outstanding invoices, and supports cash application activities to improve Days Sales Outstanding and optimize working capital. This role focuses heavily on collections and credit for larger, complex accounts, requiring strong reconciliation skills, cross-functional collaboration, and comfort working in a manual, evolving process environment.

Requirements

At least 2 years of hands-on Accounts Receivable experience.
Proven B2B collections experience, including managing past-due balances and negotiating payment arrangements.
Experience managing large, complex portfolios of customer accounts.
Strong background in accounts receivable and cash application processes.
Ability to read and interpret aging reports and prioritize collection efforts accordingly.
Experience with account reconciliations and resolving billing discrepancies.
Comfort working in a collections and credit-focused role with significant customer interaction.
Proficiency with SAP or similar ERP systems for posting payments and managing customer accounts.
Solid Excel skills, including the ability to use VLOOKUPs and work with large, detailed datasets.
Strong customer service and communication skills, with the ability to handle collection escalations professionally.
Ability to collaborate effectively with Sales, Customer Service, Operations, Finance, and third-party collection partners.
Attention to detail and commitment to maintaining accurate records and strong internal controls.

Nice To Haves

Experience working with older or legacy SAP instances and adapting to system upgrades is beneficial.
Familiarity with customer portals and EDI processes for billing, remittance review, and collections is advantageous.
Experience supporting process improvement and automation initiatives in an accounts receivable environment.
Comfort working in a manual, evolving process environment and helping establish new standard operating procedures.
Ability to manage a high volume of accounts while focusing on complex reconciliations and larger customers.
Strong organizational skills and the ability to balance email and phone outreach effectively.
Interest in contributing to the development of KPIs and performance metrics for collections and credit.
Experience working within a global organization or with cross-border teams is a plus.

Responsibilities

Manage an assigned portfolio of 200+ customer accounts, with a focus on larger and more complex customers that require extensive reconciliation and attention.
Ensure timely collection of outstanding invoices and proactively reduce past-due balances across the portfolio.
Review aging reports regularly, identify collection priorities, and follow established collection strategies to maximize cash flow.
Support initiatives to improve Days Sales Outstanding (DSO) and optimize working capital through effective collections and cash application.
Process and apply customer payments accurately and promptly, including ACH, wire transfers, lockbox receipts, checks, and credit card payments.
Research and resolve unapplied cash, payment discrepancies, short payments, overpayments, and remittance issues by working directly with customers and internal stakeholders.
Perform daily cash application activities while maintaining strong internal controls and ensuring accurate posting within SAP.
Complete account reconciliations and resolve billing discrepancies in collaboration with Sales, Customer Service, Operations, and Finance.
Monitor customer accounts for potential credit or collection risks and communicate concerns and recommendations to leadership.
Maintain accurate customer account records, aging details, and collection documentation in line with established procedures.
Partner with Sales, Customer Service, Operations, and Finance to resolve billing and payment issues quickly and professionally.
Support customer inquiries and collection escalations, responding in a timely, service-oriented manner.
Assist with new customer onboarding by helping ensure accurate billing setup and complete customer information.
Collaborate with third-party collection partners and internal teams to support effective accounts receivable and collection processes.
Contribute to process improvement and automation initiatives that enhance efficiency, accuracy, and standard operating procedures.
Work extensively in customer portals and EDI processes to track payments, review remittances, and manage collections and credit activities.
Use Excel, including VLOOKUPs, to analyze account data, reconcile balances, and support reporting in a manual environment.
Communicate with customers primarily via email (approximately 80%) and by phone (approximately 20%), sending statements and payment reminders to clarify what has been paid and what remains outstanding.