Accounts Receivable Specialist

Ryan Fireprotection•Cincinnati, OH

8d•Onsite

About The Position

Ryan Fireprotection is seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Cincinnati office. This role's primary focus is managing collections and driving down past-due balances, with additional responsibilities supporting city license renewals, certificates of insurance (COI), and work order invoicing for our service line of business. This is a great fit for someone who is persistent, organized, and comfortable owning a portfolio of accounts from first follow-up through resolution.

Requirements

2+ years of experience in collections, accounts receivable, or a related accounting/finance role
Strong communication skills, particularly for firm but professional collections conversations
High attention to detail and comfort managing deadlines across multiple recurring tasks (license renewals, COIs, invoicing)
Proficiency with accounting/ERP software and Microsoft Excel
Ability to work independently and prioritize a varied workload

Nice To Haves

Experience in construction, service-based, or trades industries is a plus

Responsibilities

Manage a portfolio of past-due accounts, initiating timely follow-up calls, emails, and written correspondence
Track aging reports and prioritize outreach based on balance and delinquency
Resolve billing discrepancies and disputes in coordination with sales, service, and project teams
Negotiate payment plans and escalate unresponsive accounts per company process
Maintain accurate, up-to-date collection notes and account status in the accounting system
Report on collections progress, aging trends, and problem accounts to leadership
Track renewal deadlines for contractor and business licenses across service jurisdictions
Prepare and submit renewal applications and required documentation
Maintain a renewal calendar and proactively flag upcoming deadlines
Process COI requests from customers, general contractors, and vendors
Coordinate with the insurance broker to obtain updated certificates as needed
Maintain organized records of active COIs and renewal dates
Review completed service work orders for accuracy and completeness
Generate and issue invoices for service work in a timely manner
Follow up with technicians or service coordinators on missing information needed to invoice
Support month-end invoicing close as needed
Provides phone support, handling calls with professionalism and directing inquiries appropriately
Manages incoming and outgoing mail
Orders and maintains office supplies
Performs other office duties as assigned