Accounts Receivable Specialist I

Sentara HospitalsNorfolk, VA
Hybrid

About The Position

Managing accounts receivable accounts (Reference Lab), ensuring accurate billing and timely collection of payments. Reviewing and processing insurance claims, verifying patient information and coding for accuracy. Communicating with insurance providers, patients, and internal teams to resolve payment discrepancies or issues. Performing account reconciliations, identifying discrepancies, and applying appropriate payments or adjustments. Maintaining patient account balances, assisting with follow-up on unpaid claims, and issuing statements as needed. Ensuring adherence to healthcare billing regulations and policies. Assisting with month-end closing activities and financial reporting. Collaborating with other departments (e.g., billing, coding, and customer service) to streamline AR processes. Addressing and resolving any patient or insurance inquiries related to billing and payment issues. The AR Specialist I (Reference Lab) should possess strong attention to detail, excellent communication skills, and a solid understanding of healthcare billing practices and payer systems. This role supports the organization’s financial operations by optimizing the accounts receivable process and improving cash flow.

Requirements

  • High School diploma or equivalent
  • 1 year of Healthcare related experience, specifically in the area of Revenue Cycle

Nice To Haves

  • Revenue Cycle experience of Billing, Follow-Up, insurance, Registration and/or Payor experience
  • knowledge of Payor Websites
  • Account Receivable collections from Payors (not patient-facing)

Responsibilities

  • Managing accounts receivable accounts (Reference Lab), ensuring accurate billing and timely collection of payments.
  • Reviewing and processing insurance claims, verifying patient information and coding for accuracy.
  • Communicating with insurance providers, patients, and internal teams to resolve payment discrepancies or issues.
  • Performing account reconciliations, identifying discrepancies, and applying appropriate payments or adjustments.
  • Maintaining patient account balances, assisting with follow-up on unpaid claims, and issuing statements as needed.
  • Ensuring adherence to healthcare billing regulations and policies.
  • Assisting with month-end closing activities and financial reporting.
  • Collaborating with other departments (e.g., billing, coding, and customer service) to streamline AR processes.
  • Addressing and resolving any patient or insurance inquiries related to billing and payment issues.

Benefits

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down – $10,000
  • Reimbursement for certifications and free access to complete CEUs and professional development
  • Pet Insurance
  • Legal Resources Plan
  • annual discretionary bonus
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