Accounts Receivable - Resident Information Associate
About The Position
Join Country Meadows Retirement Communities and be part of a team that is dedicated to making a meaningful difference every day. At Country Meadows, we believe in creating a supportive, people-first environment where both residents and co-workers can thrive. As an Accounts Receivable – Resident Information Associate, you will play a vital role in ensuring financial accuracy while delivering compassionate service to the individuals and families we serve. If you are detail-oriented, customer-focused, and looking for a career with purpose, we invite you to grow with us. As a key member of our team, you will support accounts receivable operations while providing exceptional service to residents, families, and internal teams.
Requirements
- High school diploma or GED required
- Prior experience in billing, accounts receivable, or customer service required
- Proficient in Microsoft Office and general office equipment
Nice To Haves
- Healthcare or senior living experience preferred
Responsibilities
- Process daily cash receipts, security deposits, and bank deposits, ensuring accurate recording in the accounting system
- Communicate with financial institutions and troubleshoot banking issues as needed
- Manage returned checks and reconcile resident and miscellaneous accounts
- Monitor admission-related fees and transfer funds between accounts when necessary
- Track and maintain company-wide special rates and contractual adjustments
- Process and track refund requests across all communities
- Monitor rental payments, promissory notes, and account balances
- Research and resolve account discrepancies and misapplied payments
- Support internal teams (Office Managers, Marketing, Accounting) with account-related inquiries
- Respond to billing questions from residents and family members with professionalism and care
- Assist with collections efforts, including tracking delinquent and deceased resident accounts
- Maintain accurate reports and data tracking using Excel
- Manage incoming mail and assist with bank and post office runs as needed
- Set up and maintain automatic payment withdrawals for resident accounts
- Support and troubleshoot the online payment portal
- Provide guidance to marketing teams on financial documentation and processes
- Perform other related duties as assigned
Benefits
- Competitive pay with opportunities for increases based on experience
- Length of service bonus awards
- PayActiv On-Demand Pay – work today, get paid tomorrow
- Comprehensive medical benefits, including Highmark Blue Shield
- Vision and dental coverage
- 401(k) retirement plan with company match
- Generous paid time off with rollover of unused time
- Paid holidays, including your birthday and a Personal Day of Meaning
- Supplemental life insurance
- Company-paid short-term disability
- Supplemental short- and long-term disability plans
- Family and medical leave
- Paid bereavement and jury duty leave
- Wellness reimbursement incentives
- $2 meals on campus, including a main dish, side, drink, and dessert
- Incentivized career paths and tuition reimbursement
- On-the-job training and continuing education
- Employee Assistance Program for you and your family
- Co-worker Foundation (grants for times of need)
- Helping Hand interest-free loan program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
