Accounts Receivable Research Specialist
Old Dominion Freight Line•Thomasville, NC
•Onsite
About The Position
Old Dominion is seeking an Accounts Receivable Research Specialist who is proactive, committed, and thrives in an open, work-life balanced, and dynamic team environment. This role is crucial in maintaining Old Dominion's position as the premier transportation solutions provider by coordinating processes for collecting funds due from third-party logistics entities, brokers, and freight forwarders. The ideal candidate will contribute innovative solutions and exceed expectations.
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Proficient with Microsoft Office
- Proficient with 10 key
- Strong interpersonal and telephone skills
Nice To Haves
- Experience in the transportation industry preferred
Responsibilities
- Communicate with past due customers via telephone and/or email to resolve disputes and collect owed revenue
- Inquire as to reasons for slow payment or non-payment and act on information obtained from our customer
- Make educated judgment calls on account decisions with NAE's and management, based on information obtained from pricing, costing, operations, EDI and claims
- Insure proper billing addresses, confirm linkage and pricing for total problem resolution
- Establish good working rapport with customer contacts
- Communicate special customer needs to other departments and follow up on completion of tasks
- Research check application, refunds and cash application
- Prepare spreadsheets or other customized documents for customers to facilitate collection of funds
- Send aging, documents, and invoice recaps to customers
- Communicate with sales, other internal customers and management in the best interest of OD and our customers
Benefits
- Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
