Accts Receivable Rep II, III, or Senior, DOE

Cambia Health Solutions•Washington, DC

1d•$18 - $39•Remote

About The Position

Cambia is hiring an Accounts Receivable Representative at Level II, Level III, or Senior, depending on the candidate’s experience and qualifications. This role is part of the Treasury and Cash Management team and manages accounts receivable processes, including the timely and accurate handling of past-due and delinquent accounts. The position works from home within Idaho, Oregon, Utah, or Washington; preference is given to current employees and candidates who reside in Idaho or Utah. The role handles customer calls and service, account management and documentation, payment arrangements, delinquency-related policy processes, and coordination with internal and external partners. At higher levels, the representative assists with or completes department reporting, oversees a segment of credit and collections duties, and leads process improvement efforts. The role supports Cambia’s mission to create an economically sustainable, person-focused health care system. The hiring range varies by level and work location. Level II ranges from $18.00 to $32.50 per hour, Level III from $19.80 to $35.80 per hour, and Senior from $21.70 to $39.30 per hour. Each level has a 5% bonus target. Cambia offers work-from-home options subject to wired internet requirements and provides a personal mobile device requirement for setting up multi-factor authentication.

Requirements

High school diploma and sustained solid performance at the preceding level, or relevant accounts receivable, collections, or treasury experience, or an equivalent combination of education and work-related experience.
For Level II: 2 years of experience in accounts receivable, collections, or treasury capacity, or equivalent education and work-related experience.
For Level III: 3 years of experience in accounts receivable, collections, or treasury capacity, or equivalent education and work-related experience; alternatively, sustained solid performance at Level II.
For Senior: 4 years of experience in accounts receivable, collections, or treasury capacity, or equivalent education and work-related experience; alternatively, sustained solid performance at Level III.
Ability to apply basic mathematical concepts and calculations.
10-key by touch at 8,500 KPH or keyboarding/typing at 40 WPM.
Strong interpersonal skills and written, verbal, and listening communication skills.
Experience using personal computer software, including Excel and Word.
Negotiating skills, including the ability to be assertive and persuasive.
Working knowledge of general office practices and procedures.
Ability to work as part of a team and interact effectively with others.
Strong attention to detail.
Working knowledge of accounts receivable and delinquency processes.
At Level III, in-depth knowledge of accounts receivable and delinquency processes and problem-solving ability with minimal review required.
At Senior level, ability to lead, train, coach, or mentor; advanced understanding of Delinquency Policy and Procedures and Delinquency Definitions; and ability to work with little or no supervision on multidisciplinary tasks under high-pressure and high-volume conditions while producing detailed work.

Nice To Haves

Experience with AI tools and technologies to enhance productivity and decision-making in professional settings is highly desired.

Responsibilities

Handle incoming and outgoing calls with customers about past-due or delinquent accounts, including high call volumes.
Provide customer service to internal and external customers while maintaining a customer-focused approach to financial difficulties.
Manage accounts receivable consistent with Cambia Delinquency Policies to support timely payment receipt.
Document conversations, negotiations, payment arrangements, and account updates thoroughly.
Coordinate and support policy cancellation, reinstatement, and appeal processes with Membership, Customer Service, Underwriting, and Marketing for Individual and Group premium delinquency.
Communicate with customers, members, brokers, vendors, business partners, and internal teams about Cash Management, Premium Processing, accounts receivable, and delinquency issues.
Participate in Group Accounts Receivable process improvement efforts and handle large-group tasks, including fund reporting.
At Level III and above, assist with department reporting on metrics, delinquency, and Department of Insurance matters for Group Accounts Receivable.
At Senior level, complete department reporting on metrics, delinquency, and Department of Insurance matters for Group Accounts Receivable.
At Senior level, oversee a segment of credit and collection duties with minimal supervision and technical assistance.
At Senior level, identify and implement process improvements to increase productivity and accuracy and reduce redundancy and manual processing.

Benefits

Competitive base pay and bonus opportunities.
401(k) retirement plan with a significant company match and potential discretionary contribution based on company performance.
Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Paid time off that varies by role and tenure, in addition to 10 company-paid holidays.
Up to 12 weeks of paid parental time off, subject to eligibility requirements.
Wellness programs that reward participation.
Employee Assistance Fund.
Commute and parking benefits.
Employee resource groups.
Cambia-supported community outreach opportunities.