Accounts Receivable Representative
About The Position
Native Pest Management is seeking a professional and detail-oriented Accounts Receivable Representative to support our finance and operations teams by managing customer accounts, collecting payments, and ensuring accurate account reconciliation. This role plays a key part in maintaining healthy cash flow while delivering a positive and respectful experience to our customers. The ideal candidate will work closely with managers, sales, and other internal teams to resolve billing concerns, follow up on past-due accounts, and ensure payments are collected in a timely manner. This position involves both inbound and outbound communication via phone, email, and text, and requires strong communication and problem-solving skills. This position is in-person at our Tallahassee office.
Requirements
- Previous customer service experience required
- Experience in accounts receivable, collections, billing, or finance-related roles strongly preferred
- Call center experience is a plus
- Preparing reports and data analysis
- Experience with CRM or accounting software strongly preferred
- Working knowledge of office software and tools
- Entry-level proficiency with Google Suite (Gmail, Google Sheets, Google Docs, etc.)
- Ability to work a full-time Monday–Friday schedule with occasional Saturdays
- Must be able to type at a minimum of 40+ WPM
- High School Diploma or equivalent required
- Strong written, verbal, and interpersonal communication skills
- Professional, tactful, and confident communication style when handling payment follow-ups and collections
- Employment requires current eligibility to legally work in the United States.
Nice To Haves
- Bilingual in English/Spanish is preferred but not required
Responsibilities
- Handle a high volume of inbound and outbound calls, emails, and messages related to billing and account inquiries
- Collect service payments from customers and accurately apply them to accounts
- Follow up on past due accounts through phone, text, and email in a professional and respectful manner
- Investigate and resolve billing discrepancies and payment issues
- Identify customer account concerns and provide appropriate solutions or escalate as needed
- Work closely with managers, sales, and operations teams to resolve account and billing issues
- Maintain accurate and up-to-date customer account records in the CRM system
- Assist in reconciling accounts and ensuring accuracy in billing and payment records
- Respond promptly to customer inquiries regarding invoices, balances, and payment status
- Support internal teams with account-related updates and requests
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Paid Vacation
- Paid Holidays
- 401k with up to 4% company matching
- Paid Training
- Employee Discounts
- Employee Referral Bonus ($2,000)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
