Accounts Receivable Representative

Traffic Tech Inc.•Chicago, IL

10d•Onsite

About The Position

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 50 offices throughout the United States, Canada, Mexico, and China, the company offers progressive and efficient solutions for moving freight by land, sea, and air. Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available. Reporting to the Credit & Accounts Receivable Manager, the candidate’s role will be to focus on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies. Combining strong communication skills with attention to detail, the Collections Representative will help reduce financial risk while supporting positive customer relationships.

Requirements

3–5 years of experience in Accounts Receivable or Collections in a high-volume environment
Strong understanding of the full accounts receivable cycle and collection processes
Proven ability to meet or exceed collection targets and performance metrics
Excellent negotiation, conflict resolution, and customer service skills
Highly organized with a strong attention to detail and accuracy in a fast-paced environment
Ability to work independently, demonstrate initiative, and proactively resolve issues
Strong analytical, problem-solving, and multitasking abilities
Strong verbal and written communication skills

Nice To Haves

Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset)
Knowledge of transportation/logistics industry (asset)
Familiarity with credit risk assessment and aging analysis (asset)

Responsibilities

Perform high-volume outbound calls and send written communications to clients to collect overdue accounts
Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk
Document all collection activities in internal systems with precision and accuracy
Negotiate payment arrangements, including payment plans and settlements, in line with company policies
Perform account reconciliations and resolve discrepancies between customer records and internal accounts
Investigate collection issues and advise customers on corporate A/R policies and procedures
Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays
Escalate complex or high-risk accounts to management when necessary
Process credit card and other forms of payment securely and accurately
Submit invoices, statements of account, and payment reminders to customers
Respond in a timely manner to customers and internal inquiries
Assist with month-end closing activities related to receivables