Accounts Receivable Representative I - Bilingual

Dart Container • Mason, MI

1d • Onsite

About The Position

Join our team as a Credit & Deductions Specialist, where you'll review deductions, resolve customer issues, and ensure smooth account management. If you have strong attention to detail, great communication skills, and at least six months of office customer service experience, we want to hear from you! Must be fluent in Spanish reading & speaking. Apply today!

Requirements

• High school diploma or equivalent
• Six (6) months of customer service experience in an office environment
• Strong attention to detail and accuracy
• Ability to work independently, multi-task, and make sound decisions without immediate supervision
• Excellent verbal and written skills necessary in order to communicate to internal and external customers
• Six (6) months of experience with Microsoft Outlook
• Bilingual in Spanish (reading & speaking)

Nice To Haves

• Coursework towards Associate's Degree
• One (1) year of clerical experience in an office environment
• Six (6) months of deduction experience
• iSeries or SAP experience

Responsibilities

• Review daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution
• Communicate with customers and other departments on orders status and research, analyze and resolve customer issues
• Contact customers regarding deductions submitted with inadequate supporting documentation
• Maintain customer contact notes for assigned customers
• Notify internal and external customers on order status
• Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representative
• Create/distribute remittance memos for un-allowed deductions
• Follow up on unresolved deductions and invoices using the deduction and collection modules
• Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances
• Account reconciliation and reporting
• Consult and keep management apprised on significant account developments or activities

Benefits

• medical
• dental
• vision
• life insurance
• 401(k) with company matching contributions
• paid vacation
• paid holidays
• short-term disability
• tuition assistance
• product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED